Operation Assistant--Customer Claim

About the job

We are seeking a full-time Operation Assistant – Customer Claims to join our team at TP-Link UK Ltd. Reporting to the Operations Manager, this role plays a key part in supporting the sales function, working closely with both the Finance and Sales teams.

Key Responsibilities

• Organize, maintain and archive files to ensure efficient and timely access.
• Perform accurate data entry and maintain internal databases.
• Support internal and external communications, ensuring smooth information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and gather required documentation for internal assessment.
• Liaise with the Sales team and customers to resolve claim-related queries
• Issue credit notes through the internal system.
• Consolidate and analyses data, ensuring accuracy and providing insights to support operational and business decision-making.

Desired Skills & Experience

• BSc/Ba in Accounting, Finance or relevant field preferred
• Ability to work effectively in a cross-cultural environment.
• Strong communication and collaboration skills across teams.
• Proven ability to manage multiple tasks and meet tight deadlines.
• Proficient in Microsoft Office, particularly Excel (advanced functions preferred).
• Experience in data consolidation and analysis, with strong attention to detail.
• Familiarity with data tools or coding (e.g. Excel advanced functions, SQL, Python) is advantageous.
• 1–2 years’ experience in data analysis or a related field is preferred.
• Fluent in English, with strong written and verbal communication skills.
• Self-motivated, detail-oriented, and proactive in problem-solving.
• Able to work both independently and as part of a team.

About TP-Link

TP-Link is always on the lookout for passionate individuals, who are enthusiastic about their work and want to progress their career. We are a global company that values diversity and thrives on entrepreneurial values. Since the opening of the UK office (TP-Link UK Ltd), we have achieved remarkable growth. TP-Link offers a great working environment, competitive salary and company bonuses, paid holidays and sick leave, and company events. Send us your CV if you feel you have the skills and experience to join TP-Link UK, a global leader in consumer networking and electronics, enterprise networking, security and supporting cloud services.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme

Application question(s):

• Do you need Visa Sponsorship in the future ?

Education:

• Bachelor's (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person