Operation Assistant Manager

About the role

This role involves assisting the Operations Manager in overseeing daily hotel operations and operational departments, supervising Front Office, Housekeeping, and Maintenance teams, and ensuring excellent guest service and operational standards.

Key responsibilities

• Assist the Operations Manager in overseeing daily hotel operations and operational departments.
• Supervise and support Front Office, Housekeeping, and Maintenance teams to ensure smooth operations.
• Ensure excellent guest service and promptly handle guest concerns and operational issues.
• Monitor hotel standards, SOPs, safety procedures, cleanliness, and service quality.
• Assist with recruitment, hiring, training, coaching, and development of operational staff.
• Support Front Office operations, including Duty Manager / Front Desk coverage when required.
• Conduct regular inspections of guest rooms and public areas together with Housekeeping and Maintenance.
• Monitor and follow up on Preventive Maintenance and Deep Cleaning programmes.
• Prepare and submit operational reports and ensure deadlines are met.
• Conduct and participate in departmental meetings and staff briefings.

About you

• Diploma or Degree in Hotel Management, Hospitality, Tourism, or a related field.
• Minimum 2–3 years of relevant hotel operations experience, preferably in a supervisory or managerial role.
• Strong leadership, communication, problem-solving, and interpersonal skills.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.
• Customer focused, proactive, and able to work in a fast-paced hotel environment.
• Willing to work shifts, weekends, and public holidays when required.