Operation assistant Manager

Absolutely. I’ve prepared the JD in the same style and responsibilities as the NIRNAl Operations – Assistant Manager / Client Experience JD you shared, while adding your hiring criteria.

HIRING – OPERATIONS ASSISTANT MANAGERClient Experience & Service Management

Location: Bangalore – Work from Office
Open Positions: 2
Experience: 3–6 Years
Maximum Age: 30 Years
Current CTC Preferred: ₹4.5–5 LPA
Offered CTC: ₹5.5–6.5 LPA

Joining: Immediate Joiners Required
Language: Tamil / Telugu – Reading & Speaking preferred
Typing Speed: 30 WPM or above
Interview: Face-to-Face

About the Role

We are looking for a hands-on Operations Assistant Manager to manage day-to-day Client Experience and Service Management activities. The role involves handling client requests, case initiation, status updates, coordination with internal teams, escalations and ensuring timely resolution of client requirements.

Key Responsibilities

1. Client Request Management

• Manage client requests received through email, WhatsApp, phone, portals and other approved channels.
• Ensure every request is accurately recorded and actioned.
• Track open requests and ensure timely closure.
• Maintain ownership of client queries and follow-ups.

2. Case Initiation & Management

• Handle case initiation based on client requirements.
• Ensure correct client, property, document and case details are captured.
• Monitor case movement and ensure cases are moved to the appropriate stage.
• Coordinate with relevant teams for pending updates.

3. Client Status & Service Management

• Handle client status checks and case updates.
• Provide accurate and timely information to clients.
• Coordinate internally to obtain the latest case status.
• Track pending requests and follow up until closure.
• Handle priority cases and escalations with a solution-oriented approach.

4. Multi-Channel Client Coordination

• Manage requests across email, WhatsApp, calls, portals and internal communication channels.
• Ensure information received through different channels is properly updated in trackers/systems.
• Maintain consistency of case information across channels.
• Document important client communication and updates.

5. Team Supervision

• Manage day-to-day activities of the Client Experience/Operations team.
• Monitor allocation and completion of client requests.
• Review pending activities and ensure timely follow-up.
• Support team members with complex requests and escalations.
• Take ownership of critical and high-priority client requirements.

6. Daily Service Control

• Review new, pending and completed client requests daily.
• Identify ageing or unattended requests and take corrective action.
• Maintain accurate trackers for client requests, case initiation and status updates.
• Ensure important client commitments and follow-ups are not missed.

7. Service Quality & Ownership

• Ensure accurate information reaches the right client at the right time.
• Maintain high accuracy in case and client information.
• Identify communication/tracking gaps and take corrective action.
• Take ownership of issues through resolution.
• Maintain confidentiality and follow approved communication processes.

Candidate Requirements

Must Have:

• 3–6 years of experience in Client Service, Client Experience, Customer Operations, Service Management or similar roles.
• 1–2 years of experience in team supervision/coordination preferred.
• Strong client communication and coordination skills.
• Excellent follow-up and tracking ability.
• Good written and verbal communication.
• Comfortable working with portals, systems, trackers and communication platforms.
• Good Excel/Google Sheets knowledge.
• Ability to manage multiple client requests simultaneously.
• Typing speed of 30 WPM or above.
• Tamil or Telugu language knowledge – reading and speaking preferred.
• Strong ownership and attention to detail.
• Immediate joiners preferred/required.

Educational Qualification

BSE / NSE / B.Tech / M.Tech / BCA / MCA candidates can be considered.

Interview Process

Face-to-Face Interview

Compensation

• Preferred Current CTC: ₹4.5–5 LPA
• Offered CTC: ₹5.5–6.5 LPA

Important Hiring Criteria

Only 2 positions | Bangalore | Max Age 30 | Immediate Joiners | 30+ WPM Typing | Tamil/Telugu Preferred | Face-to-Face Interview

Kindly call on 7251843938

Or send cv at [email protected]

Pay: ₹550,000.00 - ₹650,000.00 per year

Work Location: In person