Operation Associate

Job Description – Operations Associate(Partner Success)About the Role

We are looking for a highly driven Operations Associate in building and scaling the Partner Success function for a video call operations platform.

This is not a routine operations role. As one of the early members of the team, you will play a key role in shaping how we hire, train, support, and grow our partner ecosystem.

If you enjoy solving problems, building processes from scratch, working with data, and taking ownership beyond your job description, this role is for you.

What You'll DoPartner Operations

• Support end-to-end partner onboarding and activation.
• Coordinate training sessions and partner communications.
• Track partner progress and ensure timely follow-ups.
• Maintain operational trackers and documentation.

Process Building

• Help design and improve operational workflows.
• Document SOPs, playbooks, and process guidelines.
• Identify operational bottlenecks and recommend improvements.
• Standardize recurring tasks to improve efficiency.

Quality & Partner Success

• Monitor partner performance and identify improvement areas.
• Conduct quality reviews of partner interactions (as required).
• Support coaching initiatives by identifying common partner challenges.
• Track compliance-related observations and escalate risks proactively.

Data & Insights

• Analyze operational data and identify trends.
• Prepare daily and weekly performance reports.
• Build dashboards and trackers to support decision-making.
• Convert observations into actionable recommendations.

Cross-functional Collaboration

• Work closely with Product, Support, and Operations teams.
• Share partner feedback to improve product experience.
• Coordinate execution of new operational initiatives.

Who We're Looking For

We're looking for someone who enjoys figuring things out rather than waiting for instructions.

The ideal candidate should:

• Be highly organized and detail-oriented.
• Be comfortable working in an ambiguous, fast-paced environment.
• Have excellent analytical and problem-solving skills.
• Think in terms of systems and processes rather than one-off fixes.
• Take ownership and drive work independently.
• Learn quickly and adapt to changing priorities.
• Communicate clearly with both internal teams and partners.
• Be proactive in identifying issues before they become problems.
• Bring ideas and challenge existing ways of working with data and logic.

Preferred Skills

• 1–3 years of experience in Operations, Business Operations, Program Management, Partner Operations, or similar roles.
• Strong proficiency in Google Sheets or Microsoft Excel.
• Comfortable working with large datasets and creating reports.
• Basic understanding of process documentation and SOP creation.
• Strong written and verbal communication skills.
• Experience working with cross-functional teams is a plus.

What Success Looks Like

Within the first few months, the Operations Associate should be able to:

• Independently manage day-to-day partner operations.
• Identify process gaps and propose practical improve

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person