Operation Coordinator

• Coordinate day-to-day operations across client sites and ensure smooth service delivery.
• Coordinate manpower deployment, attendance, shift schedules, replacements and leave requirements.
• Liaise with site supervisors, housekeeping teams, technicians and clients for daily operational requirements.
• Monitor service quality, productivity and adherence to agreed schedules/SOPs.
• Coordinate specialized services such as floor care, marble/granite restoration, carpet & upholstery cleaning, faade/window cleaning, housekeeping and other facility services.
• Maintain daily/weekly/ monthly operational reports, attendance records, manpower reports and MIS.
• Follow up on client complaints, service requests and ensure timely resolution.
• Coordinate with the Operations Manager and site teams for resource planning and execution.
• Monitor availability and movement of machines, equipment, chemicals, consumables and other operational materials.
• Assist in preparing work schedules, service plans and deployment plans.
• Ensure compliance with company policies, safety procedures and client requirements.
• Maintain proper operational documentation and records.
• Conduct regular follow-ups with site teams to ensure timely completion of assigned work.
• Support management in operational reviews, audits and performance monitoring.

Experience

1. Minimum 5 years of relevant experience in Facility Management, Housekeeping, Soft Services, Cleaning Services, Hospitality or a similar industry.
2. Graduate / Diploma preferred.
3. Good knowledge of manpower and site operations.
4. Strong coordination skills.