Operation Coordinator (Customer Service)

Get to know the team:
You will be a part of an energetic, cohesive, and fun team with a strong performance culture and people-oriented mindset within a respectful work environment. The Operations Team is responsible for maintaining a high standard of operational excellence in the city they manage, while ensuring strong market visibility and engagement.

The day-to-day activities:

• Manage walk-in sentiments by attending to inquiries, handling concerns professionally, and providing excellent customer service.
• Collect feedback from walk-in interactions and support discussions to help identify issues and drive resolution.
• Assist the team in preparing collaterals and communication materials for campaigns and engagement activities.
• Assist with ad-hoc campaign launches and operational activities as needed.
• Work closely with the team and city leads to ensure engagement activities are visible, well-coordinated, and effectively executed.
• Provide on-ground support during events, activations, or campaign rollouts when required.
• Assist with administrative tasks, reporting, and any other duties delegated by the team and leads.
• Support coordination across internal stakeholders to ensure smooth execution of team initiatives.
• Maintain accurate records, updates, and documentation related to daily operations and activities.

Skills Requirement / The must haves:

• Preferably holds a Diploma or Degree in any field.
• Strong communication and interpersonal skills with good attention to detail.
• Agile and able to work in a fast-paced environment with good time management, presentation, and coordination skills.
• Positive attitude with a strong willingness to learn and a can-do spirit.
• Able to work independently while also collaborating effectively in a team environment.
• Proficient in English and Bahasa Malaysia; proficiency in Mandarin would be an added advantage.
• Basic knowledge of Microsoft Excel or Google Sheets is an advantage.
• Able to handle feedback professionally and respond to customer concerns with empathy and professionalism.