Operation CS (IT Industry)

Job Summary

We are looking for a proactive and customer-focused Operation & Customer Service Executive to support our Gaming and CRM projects.

This role will work closely with clients and internal teams to understand business requirements, support system implementation, coordinate project activities, handle operational issues, and ensure smooth delivery of products and services.

What We Offer:

Compensation & Benefits:

• Performance-based bonuses
• Transport Allowance
• Medical Claim
• Vision Allowance (for eye care)
• Dinner with Family Claim (because family matters)
• Telecoms Allowance

Key Responsibilities

1. Client Communication & Relationship Management

• Act as the main point of contact for clients regarding system, project, and operational matters.
• Understand client requirements, workflows, and business needs, and provide timely support.
• Follow up on client inquiries, feedback, and requests to ensure proper resolution.
• Maintain good client relationships and ensure a positive customer experience.

2. Client Onboarding & System Implementation

• Assist clients with onboarding, system setup, and implementation processes.
• Understand client requirements and communicate them clearly to internal teams.
• Coordinate with developers and project teams to ensure smooth project delivery.
• Assist with system demonstrations and explain basic system functions and workflows to clients.

3. Gaming or CRM System Support

• Support the daily operations of Gaming or CRM-related systems and platforms.
• Handle and follow up on system issues, bugs, and client-reported problems.
• Perform basic testing and verification of system functions and new features.
• Coordinate with the technical team to investigate and resolve system-related issues.

4. Documentation & Coordination

• Prepare and maintain operation documents, user guides, SOPs, and client-related records.
• Document client requirements, issues, resolutions, and project updates.
• Work closely with Developers, Product, Project, and Management teams to ensure smooth communication and execution.
• Provide regular updates on project progress, outstanding issues, and follow-up actions.

Requirements

• Diploma or Bachelor's Degree in Business, Information Technology, Computer Science, or a related field.
• Previous experience in Customer Service, Operations, Project Coordination, Business Analysis, Product Support, or IT-related roles is an advantage.
• Candidates with experience in Gaming, CRM, SaaS, software, or technology-related projects will be an added advantage.
• Strong communication and interpersonal skills.
• Good logical thinking and problem-solving skills.
• Able to understand and explain system workflows and business processes.
• Good coordination and follow-up skills.
• Strong sense of responsibility and execution.
• Willing to learn new systems, technologies, and business processes.
• Able to work independently as well as collaborate with different internal teams.
• Proficiency in English and Chinese is an advantage due to client communication requirements.
• Outgoing personality with confidence in communicating with clients.

Ideal Candidate Profile

We are looking for someone who:

• Enjoys communicating with people and solving problems.
• Takes ownership and follows tasks until completion.
• Can understand both customer needs and business requirements.
• Is proactive, curious, and willing to grow together with the company.

Our Unique Culture & Perks:

• Vibrant Team: Energetic team primarily from the 90's and 00's generation.
• Transparency: We maintain an open and transparent work culture.
• Result-Oriented: We focus on outcomes and value the results of your hard work.
• Monthly Team Bonding: Regular activities to build camaraderie and have fun.
• Annual Company Trips: We organize both local and overseas trips for all employees every year.

If you are passionate about technology and thrive in a fast-paced, result-driven environment, we would love to hear from you.