Operation Customer Service – Freight Forwarding (TH-Eng / TH-Chinese)

Operation Customer Service – Freight Forwarding

• Thai-English Speaking – 1 Position
• Thai-Chinese Speaking – 1 Position

Responsibilities

• Handle import and export shipments and coordinate day-to-day freight forwarding operations.
• Coordinate with customers, overseas agents, airlines, shipping lines, co-loaders, trucking companies, warehouses, and internal departments.
• Handle shipment booking, space availability, shipment schedules, and delivery arrangements.
• Prepare and verify shipping documents, including AWB, B/L, SI, VGM, Commercial Invoice, Packing List, and other related documents.
• Monitor shipment status and provide timely updates to customers and overseas agents.
• Coordinate with relevant parties to resolve shipment delays, documentation issues, and other operational problems.
• Coordinate customs clearance, trucking, and delivery arrangements when required.
• Prepare and verify shipment-related quotations, invoices, debit notes, credit notes, and operational expenses.
• Maintain accurate shipment records and update information in the company system.
• Work closely with Sales, Customs, Transportation, Warehouse, and Accounting teams to ensure smooth shipment operations.
• Maintain good relationships with customers and overseas partners and provide professional customer service.
• Communicate with overseas customers/agents in either English or Chinese, depending on the assigned account.

Requirements

• Bachelor’s degree in Logistics, Supply Chain, International Business, Chinese Business, or a related field.
• 2–5 years of experience in Freight Forwarding, Logistics Operations, Customer Service, or a related field.
• Experience in import/export operations is preferred.
• Good understanding of freight forwarding processes and shipping documentation.
• Experience coordinating with customers, overseas agents, carriers, or logistics partners.
• Good command of either English or Mandarin Chinese, depending on the assigned position.
• For English-speaking candidates: Able to communicate with overseas customers/agents in English via email and verbal communication.
• For Chinese-speaking candidates: Able to communicate with Chinese customers/agents in Mandarin via chat, email, and verbal communication.
• Good communication, coordination, and problem-solving skills.
• Able to work under pressure and manage multiple shipments simultaneously.
• Good command of Microsoft Office, especially Excel.
• Thai nationality.