Operation Director

该职位来源于猎聘 POSITION GOALS Director, Facilities Management, as a Country Lead, will be responsible for managing all aspects of the facility/property management service on the Client project in China.

In this capacity, the Account Director is accountable for:

• Onsite operations oversight
• Interface with senior managers in Client Real Estate / Facility team and business units
• Achievement of Client satisfaction and key performance indicators
• Managing the operational budgets and delivery
• Managing risk in operations
• Continuous improvement in morale, employee satisfaction and savings initiatives KEY CONTACTS Internal: Work Dynamic Local and Regional External: Client contacts DUTIES & RESPONSIBILITIES Client Management
• Single point of Management Control for FM on the Client site - day to day Client liaison and relationship management
• Ensuring Client satisfaction through excellent facilities management planning, advice and support and measured by Contract SLA / KPI
• Compile the appropriate monthly/quarterly/annual reporting for the Client Operations Management
• Overall Management for Property Engineering & Operations and Facilities Services to Client, China
• Acting as the Country Lead and being the emergency escalation point to Client client’s representative
• Establishment of positive relationships with the Facilities Management Team, and Client’s staff inclusive of coordinating all-hands social gatherings Communicate operating philosophy, objectives and expectations to the onsite facilities management teams
• Understand the Facilities Management scope for Client assigned and develop Client specific processes / playbook in line with Regional.
• Advise and support Client and Facilities Managers team across a range of facilities management issues including:
• Preparing and managing operational budgets and savings. Ensure savings targets are met.
• Preparing monthly Check Request and get Client’s approval
• Conduct facilities management operations audits
• Timely to prepare all service agreement renew and ensure all the service contracts (vendor contract) be in place without expiry
• Overall management for all JLL principal contractors with carrying out of regular meeting and SLA/KPIs measurement.
• Overall management for all 3rd party service vendors with carrying out of regular meeting and SLA / KPIs measurement
• Ensure all 3rd party service contracts are in place without service expiry
• 24/7 support for all incidents in China, backup as JLL contact window for Client during emergency events.
• Drive innovation, continuous improvement and best practices. Health and Safety
• Ensure compliance with statutory regulations on fire, health and safety standards
• Ensure all safety procedures, including Emergency Procedures are maintained at all times.
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment Others
• Overall management of the savings program for Client China and ensure savings targets are achieved
• Liaison and interaction with other Jones Lang LaSalle teams (as appropriate) to deliver quality property related advice to Client
• Share best practices / benchmarking information with the assigned owner of best practices for Jones Lang LaSalle Human Resource Management
• Provide the leadership to the Facility Management team for Client, China
• Overall responsibility for the management of a team of over 20 onsite facilities and property management employees
• In consultation and collaboration with line manager, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration in a regular basis and further discuss with Client team Reports & Meetings
• Consolidating & review all reports for review and submission
• Attend Regular Sourcing, Finance, operations, Client, and Vendor meetings. EMPLOYEE SPECIFICATIONS Experience, Education & Qualifications
• Bachelor Degree in any discipline, preferable in administration management, building and facilities management
• Minimum of 8 years’ experience in the corporate real estate, facilities and /or property management industry Competency Profile
• Client relationship management skills
• Understanding of facilities management and an ability to translate that understanding into advice
• Acumen in financial planning and management
• Good planning and organisational skills to prioritise work and meet tight deadlines.
• Sound computer skills in Microsoft Office, MS project & excel
• Demonstrate initiative leadership, responsiveness and creativity.
• Good written and verbal communication skills
• Self-confident and motivated
• Flexibility and adaptability
• Ability to support others / the team in achieving goals
• Ability to think on your feet and effectively deal with stress in a supportive environment is also considered necessary
• Ability to quickly establish and effectively use relationships / contacts with Jones Lang LaSalle colleagues and Client