Operation Excellence Manager

Operational Excellence Manager

Pro Logistic Solutions Philippines, Inc.

Location: Head Office – Alabang, Muntinlupa

Operational Coverage: All areas of operations (current - Limay, Bataan and new/expansion - Poro, La Union and Bacolod, Negros Occidental)

Role Overview

The Operational Excellence Manager (OEM) ensures the efficient, standardized, and safe execution of all logistics operations across Pro Logistic Solutions Philippines, Inc. This role oversees daily operations, compliance, fleet management, documentation, and team capability, while driving continuous improvement, operational efficiency, and alignment across all sites.

The OEM leads the development and implementation of SOPs, monitors operational performance, conducts audits, drives process improvements, and ensures consistent execution in all operational areas, current and new/expansion.

Focus Areas & Key Responsibilities

1. Operational Management

Objective: Ensure smooth day-to-day operations, fleet readiness, and consistent execution across all sites.

Key Responsibilities / Tasks:

• Oversee daily fleet operations: unit availability reporting, driver attendance, dispatch readiness, and on-site truck status.
• Coordinate GPS monitoring, route adherence, and exception management (violations, delays, or operational deviations).
• Monitor preventive maintenance, repair execution, and parts/material requisition for timely completion.
• Supervise daily inventory movements, tire positioning, parts issuance, and storage discipline.
• Ensure trip documentation is accurately scanned, uploaded, and tracked for completeness.
• Identify operational bottlenecks and ensure corrective actions are implemented promptly.

2. Compliance, Safety & Documentation

Objective: Maintain regulatory, safety, and documentation standards to minimize risk and ensure audit readiness.

Key Responsibilities / Tasks:

• Enforce Petron HSSE standards, internal safety policies, and driver conduct regulations.
• Monitor employee compliance with 201 requirements, licenses, certifications, and PPE readiness.
• Lead incident management: reporting, root cause analysis, CAPA tracking, and support formal investigations.
• Manage permits, vehicle licenses, government certificates, insurance renewals, and Petron accreditation.
• Maintain accurate filing and documentation, including digital archives, trip documents, billing records, and QuickBooks entries.
• Coordinate with auditors, repair shops, vendors, tow services, and terminals to ensure operational compliance.

3. Team Capability & Leadership

Objective: Build operational capability and ensure consistent execution across all teams.

Key Responsibilities / Tasks:

• Develop and deliver structured training programs for drivers, mechanics, logistics coordinators, and admin staff.
• Train drivers on safety, GPS discipline, fuel efficiency, route adherence, and product handling.
• Train mechanics on preventive maintenance, repair documentation, and inventory discipline.
• Train coordinators and admin staff on dispatch routines, trip monitoring, documentation, billing, and permit processing.
• Coach and mentor staff, provide guidance, and monitor adherence to standardized workflows.
• Lead cross-site alignment meetings, facilitate best practice sharing, and promote operational consistency.

4. Operational Excellence & Continuous Improvement

Objective: Drive strategic initiatives, process standardization, and efficiency improvements across all logistics operations.

Key Responsibilities / Tasks:

• Build and maintain operational dashboards and reports for trips, GPS monitoring, fleet performance, maintenance, inventory, and billing.
• Analyze operational trends, exceptions, and patterns to identify improvement opportunities.
• Develop operational playbooks, standardized templates, and trackers for all sites.
• Implement process simplification, cycle time reduction, and exception management systems.
• Standardize operations for new areas through start-up kits and aligned workflows.
• Conduct maintenance and inventory forecasting to prevent breakdowns and stock-outs.
• Develop service provider accreditation and performance evaluation systems for vendors.
• Lead monthly cross-site operational review and improvement meetings.

5. Stakeholder & Client Coordination

Objective: Ensure effective communication and alignment with external stakeholders to support seamless logistics operations.

Key Responsibilities / Tasks:

• Interface with terminals, Petron, vendors, and other partners to resolve operational issues or escalations.
• Monitor service quality and follow up on operational delays or exceptions.
• Coordinate with external service providers for repairs, towing, and specialized support.
• Perform any tasks related to the operations of the company that may be required by the management.