Operation Executive

Job Summary

The Operations Executive is responsible for supporting daily business operations, including distributor/member management, sales administration, inventory coordination, and retail execution. This role ensures smooth operational processes and supports business growth through efficient coordination between internal teams and field networks.

Key Responsibilities

1. Sales & Distributor Operations (MLM / Direct Selling)

• Manage distributor/member database, including registration, activation, and updates
• Support commission calculation and incentive programs
• Handle inquiries from distributors regarding products, bonuses, and policies
• Monitor sales performance and prepare regular reports

2. Retail & Store Operations

• Coordinate with retail outlets on stock availability and replenishment
• Ensure proper product display and merchandising standards
• Support store openings, promotions, and sales campaigns
• Monitor store performance and operational compliance

3. Inventory & Logistics Coordination

• Work closely with warehouse and logistics team for stock movement
• Monitor inventory levels and ensure timely replenishment
• Track deliveries and resolve any operational issues

4. Administrative & Reporting

• Prepare daily/weekly/monthly operational reports
• Maintain accurate documentation (sales, stock, distributor records)
• Assist in SOP implementation and process improvement

5. Customer & Member Support

• Handle customer complaints and service issues
• Ensure high level of service for both retail customers and MLM members
• Support events, training sessions, and product launches

6. Compliance & Process Control

• Ensure operations comply with company policies and direct selling regulations
• Monitor adherence to SOPs across distributors and retail outlets

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Requirements

• Bachelor’s degree in Business Administration, Management, or related field
• 2–5 years of experience in operations, preferably in MLM, direct selling, or retail
• Understanding of distributor systems, commission structures, or retail operations
• Strong analytical and reporting skills
• Proficient in Microsoft Excel and operational systems
• Good communication and problem-solving skills
• Able to work in a fast-paced environment

Preferred Qualifications

• Experience in MLM/direct selling companies
• Familiarity with POS systems or distributor management systems
• Experience handling large member/distributor networks