Operation Executive

Key Responsibilities

• Client Relationship Ownership: Act as the primary point of contact for assigned client accounts post-sign-off, managing the relationship end-to-end and ensuring client satisfaction across all Devakey service lines.
• Cross-Functional Delivery Coordination: Coordinate with the Content Writer Lead, Visual Design Lead, Video Lead, SEO Lead, and Tech Lead to ensure each client's deliverables are completed on time and to brief.
• Scope & Expectation Management: Manage client expectations against the agreed scope of services, flagging and escalating out-of-scope requests before committing any internal team to them.
• Account Growth: Identify and pursue upsell/cross-sell opportunities within existing accounts (e.g., a content-only client expanding into SEO or design), working with the Business Development team on scoping and proposals.
• Reporting & Communication: Prepare and present regular performance reports to clients, translating cross-functional output: content, SEO, design, video, tech, into a single coherent narrative of value delivered.
• Escalation & Issue Resolution: Own resolution of client escalations, coordinating with the relevant service Lead(s) and looping in the COO for high-severity issues.
• Renewal & Retention: Own contract renewal conversations and retention outcomes for assigned accounts, flagging at-risk accounts early.
• Internal Advocacy: Represent the client's voice internally in planning and prioritization discussions across service teams.

Core Competencies

• Cross-Functional Coordination: Comfortable driving alignment across Content, Design, Video, SEO, and Tech teams without direct authority over them.
• Client Relationship Management: Strong interpersonal and communication skills, able to manage expectations and build trust with client stakeholders.
• Commercial Acumen: Ability to spot upsell/cross-sell opportunities and translate client needs into scoped, sellable services.
• Scope Discipline: Working understanding of contracted service scope well enough to identify and flag scope creep before it is committed internally.
• Reporting & Storytelling: Able to synthesize technical and creative output from multiple disciplines into a clear, business-relevant narrative for non-technical client stakeholders.
• Problem Solving Under Pressure: A calm, structured approach to escalations and conflicting priorities across accounts.

Preferred Candidate Profile

• Experience: 1-3 years in account management, client servicing, or client-facing project management, ideally at a multi-service or digital agency.
• Education: Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent demonstrated experience.
• Track Record: Demonstrated experience managing client relationships spanning multiple service lines or deliverable types, not just a single discipline.
• Mindset: Comfortable being accountable for outcomes delivered by teams outside their direct control.

Interested candidate can share the CV at [email protected] and can WhatsApp on 9272113200

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person