Operation Executive

About the role

The AI Data Center Operator is responsible for supporting the day-to-day physical operations of AI data center infrastructure. The role focuses on routine equipment inspections, physical implementation activities, incident and service-request handling, and accurate operational reporting. The operator will work according to established Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Emergency Operating Procedures (EOPs), and change-management requirements to ensure that all activities are performed safely, consistently, and with minimal disruption to data center services.

Key responsibilities

• Perform scheduled physical inspections of all assigned IT infrastructure, including AI and general-purpose servers, storage systems, network devices, security appliances, racks, cabling, power connections, and equipment indicators.
• Check equipment status, warning indicators, physical conditions, cabling conditions, and other visible abnormalities.
• Record inspection results accurately using the approved checklist and reporting format.
• Escalate identified abnormalities, alarms, risks, or equipment failures to the appropriate technical support team.
• Perform authorized physical change requests and corrective actions within the data center, including equipment installation and removal, rack-and-stack activities, cable installation and replacement, hardware replacement, equipment labeling, and physical troubleshooting.
• Confirm that all required approvals, procedures, and work permits are available before starting any activity.
• Handle assigned incidents, service requests, change requests, and operational tasks through the designated ticketing system.
• Provide timely updates on ticket progress, findings, actions taken, and final results.
• Prepare accurate daily shift reports, inspection reports, activity reports, and incident records.
• Maintain proper documentation of physical changes, equipment movements, corrective actions, and operational findings.

About you

• Diploma or bachelor's degree in Information Technology, Computer Engineering, Electrical Engineering, Telecommunications, or a related field (preferred).
• Basic understanding of data center infrastructure, including servers, storage, networking, cabling, power, cooling, and rack equipment (preferred).
• Experience in data center operations, IT infrastructure support, network operations, or hardware support (preferred).
• Able to follow detailed technical procedures and checklists.
• Able to work independently during day or night shifts.
• Good documentation, communication, and reporting skills.
• Basic understanding of ticketing systems, incident management, and change-management processes.
• Physically capable of performing data center activities, including equipment inspection, cabling work, and rack-level tasks.
• Attention to detail, discipline, procedural compliance, reliability, and punctuality.
• Safety awareness, clear communication, basic troubleshooting ability, teamwork, collaboration, and willingness to learn.