Operation Executive

Quality Control Executive Key Responsibilities:

• KPI Monitoring & Analysis – Monitor operational KPIs, identify root causes, and drive corrective actions.
• Issue Resolution & Improvement – Coordinate with cross-functional teams to resolve issues and implement improvement plans.
• Quality Training & Standards – Support quality training and ensure consistent compliance with operational standards.
• Specialty Business Operations – Manage specialty logistics operations, including order handling, shipment processing, and last-mile coordination.
• End-to-End Operations Support – Support international export operations from order creation to final delivery and manage exceptions.
• Reporting & Insights – Prepare operational reports and dashboards and provide insights to support management decisions.

Despatch Executive Key Responsibilities:

• Monitor the operational performance of various functions within the assigned region.
• Analyze data related to customer complaints, service timeliness, lost and damaged shipments to identify issues.
• Coordinate operational responses to major external events within the region, such as social activities, natural disasters, and other emergencies.
• Proactively arrange resources and transportation capacity to ensure stable and safe operations.
• Collect, communicate, escalate, and follow up on major operational and non-operational incidents within the region.
• Coordinate with relevant departments to ensure timely resolution and proper closure of issues.
• Lead the coordination and follow-up of delivery/pickup timeliness issues and customer complaints within the region.
• Drive the rapid resolution of operational exceptions and continuously improve the customer service experience.
• Manage the effectiveness of video surveillance systems within the region and conduct random video inspections.
• Establish and improve a dynamic resource allocation mechanism for the region.