Operation Executive

Job Description – Night Shift Operations Executive

Role: Operations Executive – Teleconsultation & Order Monitoring
Shift: 7:00 AM – 11:00 PM ( 9 hours shift - rotational)
Employment Type: Full-Time

About the Role

We are looking for a proactive Operations Executive to monitor real-time teleconsultation operations, coordinate with doctors, and ensure timely order completion across multiple platforms.

Key Responsibilities

• Monitor multiple platforms, incoming orders and order TAT in real time.
• Track doctor login, availability, order acceptance and completion.
• Prompt and coordinate with doctors for pending orders and coverage.
• Ensure adequate doctor availability throughout the shift.
• Monitor and minimise pending orders and TAT breaches.
• Respond promptly to client and internal team queries.
• Escalate operational/technical issues to the concerned team.
• Maintain shift reports and provide proper handover to the next team.
• Handle multiple tasks and projects simultaneously.

Requirements

• 0–3 years of experience in Operations, BPO, Call Centre, Customer Support, Healthcare or similar roles.
• Excellent communication and coordination skills.
• Strong multitasking and problem-solving ability.
• Comfortable working with dashboards, Excel/Google Sheets and communication tools.
• Proactive, responsive and able to work independently during night shifts.
• Experience in real-time monitoring/order management is preferred.

Ideal Candidate

Candidates from BPO, Call Centre, Command Centre, E-commerce Operations, Healthcare Operations or Order Management backgrounds are preferred.

Key Skills: Real-Time Monitoring | Doctor Coordination | Order Management | TAT Monitoring | Client Communication | Multitasking | Escalation Management

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person