Operation Executive

Job Description – Operations Executive (Renewal Team)

Company: Zetrax Tech Pvt. Ltd. (ZETO)
Position: Operations Executive – Renewal Team
Location: Zirakpur, Punjab
Job Type: Full-Time | On-site
Industry: EV Rental & Mobility

About ZETO

ZETO is an electric mobility company providing EV scooter rental solutions to gig delivery partners, businesses, and individual users. We are looking for an Operations Executive – Renewal Team to manage rider subscription renewals, payment follow-ups, customer coordination, and daily renewal operations.

Key Responsibilities

• Manage daily, weekly, and monthly scooter rental renewals.
• Contact riders before subscription expiry and ensure timely renewal.
• Follow up with riders for pending rental payments and outstanding dues.
• Maintain daily records of renewed, pending, overdue, and non-renewed riders.
• Coordinate with riders through calls, WhatsApp, and other communication channels.
• Update renewal and payment status accurately in the CRM/dashboard.
• Generate and share daily renewal and collection reports with management.
• Coordinate with Hub, Operations, Recovery, and Accounts teams for pending cases.
• Identify riders at risk of non-renewal and take timely follow-up action.
• Handle basic rider queries related to rental plans, payments, renewal dates, and subscriptions.
• Escalate long-pending payments and non-responsive riders to the concerned team.
• Work toward achieving daily and monthly renewal and collection targets.
• Maintain professional communication and provide a smooth rider experience.

Candidate Requirements

• Qualification: Graduate in any discipline.
• Experience: 0–2 years; freshers with strong communication skills can also apply.
• Good communication skills in Hindi and Punjabi; basic English preferred.
• Comfortable handling a high volume of calls and follow-ups.
• Basic knowledge of MS Excel / Google Sheets and CRM systems.
• Good coordination, record-keeping, and problem-solving skills.
• Target-oriented and comfortable working in a fast-paced operational environment.

Key KPIs

Renewal Rate | Collection Efficiency | Overdue Recovery | Daily Follow-ups | Payment Conversion | Rider Retention | CRM/Data Accuracy

Work Location: Zirakpur, Punjab – On-site

Company: Zetrax Tech Pvt. Ltd. (ZETO)
Website: zetoworld.com

Pay: ₹180,000.00 - ₹300,000.00 per year

Benefits:

• Life insurance

Work Location: In person