Operation Executive

About the role

We are looking for an Operations Executive to manage and monitor our daily cleaning and manpower operations across multiple client sites. The role involves coordinating workers, ensuring manpower is properly deployed, monitoring attendance and performance, handling client requirements and operational issues, and ensuring smooth service delivery.

The successful candidate will work closely with cleaners, supervisors, clients and management to ensure all operational requirements are met according to company SOPs and client expectations.

Key responsibilities

• Manage and monitor daily cleaning and manpower operations at assigned client sites
• Ensure cleaners and manpower report for duty according to the scheduled deployment
• Coordinate manpower deployment, replacements, transfers and shift arrangements
• Conduct regular site visits and inspections to monitor service quality and staff performance
• Monitor staff attendance, discipline, grooming and overall work performance
• Handle client complaints, site issues and operational matters promptly
• Liaise with clients regarding manpower requirements, work schedules and service-related matters
• Ensure cleaning standards and client requirements are consistently maintained
• Monitor manpower shortages, absenteeism and replacement requirements
• Assist with recruitment, onboarding and deployment of new workers
• Coordinate with supervisors and workers to resolve daily operational issues
• Prepare daily/weekly operational reports and provide updates to management
• Ensure company SOPs, work procedures and client requirements are followed
• Respond to urgent operational matters outside normal working hours when required
• Travel between different client sites when required

About you

• Minimum Diploma/Degree in Business Administration, Management, Operations or related field
• Experience in cleaning operations, manpower management or site operations will be an advantage
• Fresh graduates with the right attitude and willingness to learn may be considered
• Good communication and problem-solving skills
• Able to work independently and manage multiple sites and manpower requirements
• Strong coordination and organisational skills
• Willing to travel between client sites
• Must be flexible and available to attend to urgent operational matters when required
• Possess a valid driving licence and own transportation is preferred

What you will gain

• Exposure to multi-site operations and manpower management
• Opportunity to work directly with clients and operational teams
• Hands-on experience in workforce coordination, recruitment and site management
• Career development opportunities within the company