Operation Executive

Job Description for an Operations Executive – Luxaddi, covering Sales Operations, Warehouse Operations, Backend & Frontend Administration.

Job Description – Operations ExecutiveJob Description – Operations Executive

Position: Operations Executive
Department: Operations
Location: Ghitorni New Delhi
Employment Type: Full-Time
Experience: 1–3 Years

Job Overview

We are looking for a proactive and organized Operations Executive to manage and coordinate day-to-day business operations across Sales Operations, Warehouse Operations, Backend Administration, and Frontend/Customer Operations.

The ideal candidate should be comfortable working across multiple functions, coordinating with sales and warehouse teams, maintaining accurate records, monitoring orders and inventory, and ensuring smooth execution of daily operations.

Key Responsibilities1. Sales Operations – Backend

• Manage and update customer, order, sales, and product-related information in internal systems.
• Coordinate with the sales team for order processing, order confirmation, invoicing, dispatch, and delivery.
• Track sales orders from order placement to final delivery.
• Maintain daily/weekly/monthly sales operation reports.
• Verify orders, pricing, discounts, stock availability, and customer details before processing.
• Coordinate with accounts for invoices, payments, credit notes, and other sales-related documentation.
• Follow up on pending orders, payments, deliveries, returns, and replacements.
• Maintain accurate records of sales transactions and customer communication.
• Identify operational delays and coordinate with relevant teams for resolution.

2. Frontend / Customer Operations

• Handle customer queries related to orders, products, availability, delivery, returns, and replacements.
• Coordinate with customers and sales representatives to ensure smooth order execution.
• Provide timely updates regarding order status and delivery schedules.
• Handle customer complaints professionally and coordinate internally for resolution.
• Maintain proper records of customer requests, complaints, and resolutions.
• Support the sales team with product information, stock availability, order status, and other operational requirements.

3. Warehouse Operations

• Coordinate day-to-day warehouse activities including inward, storage, picking, packing, dispatch, and stock movement.
• Monitor incoming and outgoing inventory and ensure proper documentation.
• Coordinate with warehouse staff for timely order picking and packing.
• Ensure products are correctly labelled, packed, and dispatched.
• Maintain accurate stock records and coordinate regular physical stock verification.
• Track damaged, defective, missing, returned, or excess inventory.
• Coordinate with logistics/courier partners for timely dispatch and delivery.
• Monitor pending and delayed dispatches and take corrective action.
• Ensure proper organization and documentation of warehouse inventory.

4. Inventory Management

• Maintain accurate inventory records across systems and physical stock.
• Regularly reconcile system stock with physical inventory.
• Monitor fast-moving and slow-moving products.
• Highlight stock shortages, excess stock, and inventory discrepancies.
• Coordinate stock transfers between warehouse locations when required.
• Assist in periodic stock audits and inventory reconciliation.
• Ensure proper documentation for stock inward, outward, transfer, return, and adjustment.

5. Operations Administration

• Maintain operational documents, reports, registers, and records.
• Prepare daily, weekly, and monthly MIS reports.
• Maintain trackers for orders, inventory, dispatches, returns, payments, and pending activities.
• Coordinate between Sales, Warehouse, Accounts, Logistics, Management, and Customers.
• Ensure timely completion of routine operational tasks.
• Assist management with operational data, reports, and analysis.
• Maintain proper filing and documentation of operational records.
• Support the implementation and improvement of operational processes and SOPs.

Key Performance Areas (KPIs)

• Order processing accuracy and turnaround time
• Order-to-dispatch coordination
• Inventory accuracy
• Warehouse dispatch efficiency
• Reduction in order processing errors
• Timely resolution of customer issues
• Accuracy and timeliness of MIS reports
• Return/replacement processing
• Coordination between sales, warehouse, accounts, and logistics
• Overall operational efficiency

Required Skills

• Good knowledge of MS Excel / Google Sheets
• Good communication and coordination skills
• Strong organizational and follow-up abilities
• Basic understanding of sales and warehouse processes
• Ability to maintain accurate records and reports
• Good data-entry and documentation skills
• Problem-solving and multitasking ability
• Attention to detail
• Ability to work with ERP, CRM, inventory, or order-management software
• Ability to coordinate with multiple departments

Preferred Qualifications

• Graduate in any discipline; preferably Business Administration, Commerce, Operations, or a related field.
• 1–3 years of experience in operations, sales coordination, warehouse operations, e-commerce, retail, or a similar environment.
• Experience working with ERP/CRM, inventory management, order processing, or warehouse management systems will be an advantage.

Reporting

Reports To: Operations Manager / Business Head

Key Internal Coordination:
Sales Team | Warehouse Team | Accounts | Logistics | Management | Customer Support

Candidate Profile

The ideal candidate should be hands-on, responsible, detail-oriented, and comfortable handling both backend and frontend operational activities. The person should be able to independently track tasks, coordinate with different teams, identify operational gaps, and ensure that orders and daily business activities are completed on time.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person