Operation Executive

Job Purpose:

The Operations Executive ensures the seamless execution of daily brick-and-mortar retail and cafe operations for LWKL. You will oversee multi-channel inventory precision, manage local and international logistics, maintain strict quality control across both merchandise and food & beverage (F&B) sectors, and support store events. This role bridges lifestyle retail and hospitality to deliver a flawless, high-energy brand experience, with the flexibility to support digital/e-commerce expansion if introduced.

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Responsibilities:

Retail & Cafe Operations Management

• Oversee daily dual-concept operations across the LWKL retail floor and integrated cafe.
• Maintain the storefront and back-of-house areas (including the cafe service counter/seating area) to ensure they meet Liberty Walk's premium brand aesthetics and strict hygiene standards.
• Enforce company Standard Operating Procedures (SOPs), cash handling policies, POS compliance, and safety/hygiene regulations (including local F&B and municipal compliance).
• Provide comprehensive operational, administrative, and IT support during store openings, pop-up automotive events, product launches, and seasonal cafe promotions.
• Manage store and cafe consumables (e.g., shopping bags, cafe packaging, cups, beans, ingredients) and optimize storage space.
• Liaise with local suppliers, vendors, and contractors for purchase orders, maintenance, and timely invoice tracking.

Inventory & Stock Control

• Monitor stock levels meticulously across both merchandise (apparel, accessories, scale models) and cafe supplies.
• Coordinate timely stock replenishment, allocations, and product transfers from international and local suppliers.
• Lead regular physical stock takes and audits to minimize wastage in the cafe and shrinkage in retail.

Order Fulfillment & Logistics

• Manage inbound shipments of premium apparel and automotive merchandise, handling customs clearance documentation and coordination with logistics partners.
• Omnichannel Support: If an e-commerce platform is established, manage order processing, picking, packing, and localized delivery schedules.

System & Platform Support

• Manage and trouble-shoot multi-functional POS systems (handling integrated retail and cafe transactions, returns, discounts, and gift cards).
• If applicable, support the backend setup and inventory syncing for localized e-commerce platforms (e.g., Website, Shopify, Lazada, or Shopee, etc.) in line with business expansion.

Reporting & Analysis

• Compile weekly and monthly operational reports detailing sales metrics, cafe ingredient wastage, and inventory turnover.
• Identify supply chain bottlenecks or operational inefficiencies across both retail and cafe sectors and propose cost-effective solutions.

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Requirements:

• Education: Bachelor’s degree in Business Administration, Retail Management, Hospitality/F&B Management, Supply Chain, or a related discipline.
• Experience: 2–3 years of proven operational experience. Experience working in dual-concept retail (e.g., fashion cafes, boutique cafes) or premium lifestyle retail environments is highly preferred.
• Technical Skills: Proficient in Microsoft Excel and experienced with multi-functional POS systems (Retail/F&B). Familiarity with e-commerce systems (Website, Shopify, Shopee, Lazada) is an added advantage.
• Language Skills: Fluency in spoken Chinese is required to effectively communicate and coordinate with specific regional suppliers, manufacturing partners, or core customer segments. Fluency in English and Bahasa Malaysia is also essential.
• Core Competencies: Exceptional multi-tasking and problem-solving abilities with a strong analytical mindset. High attention to detail under tight event or launch deadlines.
• Traits: Good attitude, adaptable, highly organized, and capable of managing the unique, dual demands of retail and hospitality. A passion for automotive culture, coffee, or streetwear lifestyle is a massive advantage.