Operation Executive - Government Services

• Manage and monitor the daily operations of the centre to ensure smooth and efficient service delivery.
• Supervise and coordinate with customer service executives, processing staff, and supervisors.
• Monitor daily transactions and ensure applications are processed accurately and within the required timelines.
• Ensure smooth handling of MOHRE, Immigration, ICP, Emirates ID, Amer, Tasheel, and other UAE government-related services.
• Follow up on pending transactions and ensure timely completion.
• Handle operational issues and coordinate with the relevant internal teams and government authorities when required.
• Monitor staff performance, attendance, productivity, and service quality. Ensure the team follows company procedures and government service requirements.
• Monitor customer feedback and address service-related concerns professionally.
• Prepare and review daily, weekly, and monthly operational reports. Identify operational gaps and recommend improvements to management.
• Support the centre in achieving its operational, productivity, and customer service targets.
• Maintain a professional working environment and ensure the centre is ready for daily operations.
• Coordinate with management regarding staffing, operational requirements, and other centre-related matters.

Desired Candidate Profile

• 3–5 years of UAE experience in government services centre operations.
• Strong knowledge of MOHRE, Immigration, ICP, Emirates ID, Amer, Tasheel, and other UAE government services.
• Previous experience in government services centres, Tasheel, Amer, PRO services, or similar environments is highly preferred.
• Proven experience in supervising teams and managing daily operations.
• Strong knowledge of UAE government procedures and online government platforms.
• Excellent communication, coordination, and customer service skills.
• Strong problem-solving and decision-making abilities.
• Good reporting and MS Office skills. Ability to manage multiple tasks and work under pressure.
• Candidates who can join immediately will be preferred.