Operation Executive (KL)

Operations Executive

We are looking for a responsible, detail-oriented and proactive Operations Executive to support our daily business operations. This role works closely with our customer service, florist, inventory and delivery teams to ensure customer orders are handled smoothly from order confirmation through fulfilment and delivery.

The ideal candidate is organised, able to multitask, communicates well with different departments, and is comfortable working in a fast-paced environment, especially during festive and peak seasons.

Job Responsibilities

• Coordinate daily customer orders and overall operational workflow.
• Handle customer service enquiries via WhatsApp and social media occasionally when support is required.
• Arrange and coordinate delivery schedules with drivers and logistics partners.
• Follow up closely with the florist team on order progress, customisation requests and completion status.
• Monitor flower, packaging material and operational inventory levels.
• Receive and check flowers, packaging materials and other supplies from suppliers.
• Assist with order checking, packing and quality control before delivery.
• Prepare daily operational documents, records and general administrative work.
• Ensure smooth communication and coordination between Customer Service, Florist, Inventory and Delivery teams.
• Assist with festive campaigns, peak seasons and high-volume order periods.
• Handle urgent operational matters, troubleshoot issues and follow up until resolved.
• Provide support for other daily business operations when required.

Requirements

• Good communication, coordination and interpersonal skills.
• Responsible, organised and detail-oriented.
• Able to multitask and work efficiently in a fast-paced environment.
• Basic computer knowledge and comfortable handling administrative work.
• Good problem-solving skills and ability to handle urgent situations calmly.
• Team player with a positive and cooperative attitude.
• Willing to learn, adapt and grow together with the company.
• Previous experience in operations, customer service, logistics, retail or e-commerce will be an added advantage.

Staff Benefits

• 5 working days per week
• Off days based on rotation schedule
• 12 days Annual Leave
• 1 day Birthday Leave 🎂
• 13 days Public Holidays
• If required to work on a Public Holiday, OT payment or a replacement off day will be provided

Who This Role Is Suitable For

This position is suitable for someone who enjoys coordinating people and tasks, solving day-to-day operational issues, and making sure everything runs smoothly behind the scenes. You should be comfortable communicating with different teams and stepping in to support customer service or other operational areas when necessary.