Operation Executive (Malls)

Operational Excellence

• To ensure that the operations achieve optimum performance and efficiency through the appointed outsource vendors and in-house operations team.
• Practicing a long-term asset maintenance plan to ensure that the building is kept in shape as new.
• Ensure the Shopping Mall is secure, safe and well maintained.
• General liaison contacts for the daily operational Shopping Mall matters.
• Manage the outsourced services e.g. Housekeeping, Waste Management, Carpark & Security.
• To prepare report which includes update on operational matters.
• To do any Ad-Hoc assignment from time to time as and when required by the Management and any relevant Ad-Hoc / Admin Task.
• Ensure compliance with the requirements of local regulations and all other relevant statutory regulations and guidelines, as well as all relevant company group policies and procedures.
• Control and monitor the set up and move out process at common area in order to meet our standard.
• Daily check the atmosphere and ambience in the Shopping Mall to meet our standard.
• Handle the incident and complain concerning the common area and handle the insurance claim and execute the reinstatement the damaged assets.
• Support and work closely with Fit-Out Department concerning move-in and move-out tenants.
• Daily monitor the outsource staff performance.
• Ensure tenants/customer get relevant service related to operation in due time, example: by means of following up response time on tenants/customer enquiries.