Operation Executive / Manager

Overview:

The Operations Executive / Operations Manager is responsible for overseeing the day-to-day operations of assigned sites to ensure operational excellence, service quality, and compliance with company policies and industry standards. The role works closely with the Principal Manager to manage manpower, client relationships, workplace safety, and overall operational performance.

Job Details

• Salary: SGD $3,500 – $5,000
• Working Days: 6 days per week
• Training: Training provided
• Benefits: AWS & Performance Bonus

Key Responsibilities:

• Oversee daily operations across assigned sites to ensure service quality and operational efficiency.
• Coordinate with site supervisors and clients to maintain high service standards and address operational requirements.
• Conduct regular site inspections to ensure compliance with Standard Operating Procedures (SOPs), client expectations, and quality standards.
• Ensure compliance with Workplace Safety and Health (WSH) regulations and promote a strong safety culture across all worksites.
• Monitor operational performance, analyze key performance indicators (KPIs), and recommend continuous process improvements.
• Prepare, review, and submit operational reports, documentation, and compliance records in a timely manner.
• Support manpower planning, recruitment, deployment, scheduling, and workforce allocation to meet operational and contractual requirements.
• Manage operational budgets, monitor expenditures, and process purchase requisitions within approved authority limits.
• Handle client enquiries, feedback, and complaints professionally, ensuring timely resolution and implementation of corrective actions.
• Conduct On-the-Job Training (OJT) and provide coaching to new and existing staff to ensure competency and service consistency.
• Monitor inventory levels and coordinate the procurement of cleaning materials, consumables, and equipment.
• Maintain accurate records of toolbox meetings, safety briefings, WSH documentation, and training activities.
• Prepare and submit monthly WSH reports and support workplace safety audits and inspections.
• Foster a culture of professionalism, teamwork, and continuous improvement while upholding the company's values and service standards.

Requirements:

• Diploma or equivalent qualification in Business, Facilities Management, Integrated Facilities Management, or a related discipline.
• Minimum 1–2 years of experience in operations, facilities management, cleaning services, or a supervisory role.
• Good knowledge of Workplace Safety and Health (WSH) regulations and operational compliance requirements.
• Strong leadership, communication, and interpersonal skills.
• Good organizational, problem-solving, and time management abilities.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Able to work independently and collaboratively with internal stakeholders, clients, and site personnel.
• Possess a positive attitude, strong customer service orientation, and the ability to thrive in a fast-paced environment.