A
APEX LOGISTICS INTERNATIONAL (M) SDN. BHD.
Operation Executive (Ocean)
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 42,000 – MYR 48,000 / year
Location:
George Town, Penang, Malaysia
Work mode:
Onsite
Published on:
12 August 2026
What they need
- Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
- Monitor shipment status and notify customers of all detail shipment updates, for both export and import.
- Timely preparation of all required documentation during shipment arrangement.
- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
- Monitor and analyse customer feedback to improve the customer experience.
- Manage and coordinate with suppliers to ensure they are providing quality and stable services.
- Collaborate with internal teams to fulfill customer expectations.
- Prepare monthly reports for Management and ad-hoc reports as requested from time to time.
- Maintain a current profile of Ocean schedules and rates on bi-weekly basis.
- Maintain proper filing of all shipment correspondences/documentations and reports for audit purposes.
- May perform other duties as and when required.
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