Operation Executive (People & Development)

Responsibility

• Assists in monitor staff discipline, professionalism, and compliance with company policies.
• Coordinate and administer staff training and development programs.
• Maintain training records and monitor training completion status.
• Manage customer feedback and complaint resolution processes.
• Monitor service quality and customer experience across all branches.
• Prepare reports and recommendations for service quality improvement.
• Monitor branch appearance, cleanliness, safety, and maintenance requirements.
• Conduct branch inspections and follow up on corrective actions.
• Prepare reports for the Chief of People and Development Officer.
• Track action plans, improvement initiatives, and branch performance indicators.
• Coordinate communication and follow-up actions between branches and management.
• Perform any other duties and special projects assigned by the Chief Staff Officer.

Qualifications

• 2–5 years of experience in administration, operations, or branch management.
• Strong communication, coordination, and report-writing skills.
• Good problem-solving, organizational, and interpersonal skills.

Benefits

• Attractive salary with Basic and Allowances
• Employee season parking card
• Bonus ; Yearly Increment
• Annual Leave, Medical Leave, Child Care Leave, Honeymoon Leave and etc
• KWSP , SOCSO & EIS
• Attendance Allowance
• Monthly Celebration
• Medical Insurances
• Yearly Lucky draw and employee awards.
• Salary on time
• Free Facial and Laser monthly
• Staff purchases and Family Price

Working days: 5 working days a week, Public Holiday off

Working Location: My Clinic (HQ) – Damansara Utama