Operation Executive (warehouse)

The part you will play

The Operations Executive is responsible for the monitoring of order process flow from receiving of order from Seller center to Customer(s) doorstep. He/she will also need to provide insights on the day-to-day activities to ensure that operations will run smoothly.

As an Operations Executive, you will take charge of

• Oversee the processing of customer returns
• Review current supply chain operations to document product, service, and information flow using project management tools
• Handle returns and exchanges, which may involve processing customer returns or exchanges, updating inventory records, and restocking items as necessary
• Liaise with internal teams and external stakeholders to conduct accurate and timely monthly stock reconciliation for assigned brands, ensuring alignment on inventory records, resolving discrepancies, and supporting smooth end-of-month reporting and settlement processes.
• Assist with shipping and receiving, which may include preparing orders for shipment, verifying that orders are complete and accurate, and processing incoming deliveries
• Analyze customer information and needs to improve customer relationships.
• Analyze the prevalent trends, dynamics and market movements to grow business.
• Evaluate risk factors that impact efficiency.
• Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
• Manage returns and refunds from various customers and ensure that SOP are being followed.
• Monitor lapses in delivery of logistics services to customers.
• Optimize use of allocated resources within business activities.
• Plan delivery of logistics services that meet customer requirements.
• Support development of sales proposals or tender documents.

What we are looking for - the ideal profile

• With at least 1 years experience in warehouse operations
• Knowledgeable in Warehouse, ecommerce and logistics.
• Good in data management
• Must be able to work as part of the team in a fast paced and pressured environment
• Intermediate proficiency in MS Office, Excel & Outlook.
• Strong organizational skills with an analytical mind
• Strong time management skills.

Benefits&Location

• Maneeya Building (BTS Chitlom)

• Flexible working hours/ Work from home

• Health Insurance

• Bonus

• 13 annual leave days

• Birthday leave/Anniversary leave