Operation Generalist (India)

Key Responsibilities

A. Regional Business Operations

• Coordinate and oversee day-to-day business operations across Indonesia and India.
• Ensure operational activities are executed efficiently and in accordance with company policies and procedures.
• Monitor operational performance and recommend process improvements.
• Prepare periodic operational reports for Management.
• Support the execution of the Company's regional business expansion strategy.

B. Office Operations & General Affairs

• Manage office operations, administrative activities, and general affairs functions in both Indonesia and India.
• Coordinate office setup, office maintenance, procurement, office assets, and workplace facilities.
• Liaise with landlords, building management, vendors, consultants, and service providers.
• Ensure all office facilities operate efficiently and comply with company standards.

C. Business Development & Market Expansion

• Support the identification of new business opportunities and strategic partnerships.
• Assist Management in executing regional business expansion initiatives.
• Coordinate meetings and follow up with business partners, vendors, and external stakeholders.
• Conduct market research and competitor analysis.
• Support business proposal preparation and partnership documentation.

D. Cross-Border Operations

• Act as the primary liaison between the Indonesia and India operations.
• Coordinate operational activities and communications between regional teams.
• Support the establishment and operational readiness of the Company's business activities in India.
• Ensure alignment of operational processes between both countries.

E. Vendor & Procurement Management

• Source, evaluate, negotiate, and manage vendors and service providers.
• Monitor vendor performance and service quality.
• Ensure procurement activities comply with company policies and approved budgets.

F. Corporate Administration & Compliance

• Coordinate operational documentation, office licensing, permits, and administrative requirements.
• Support internal and external audits.
• Coordinate with Legal, HR, Finance, IT, Compliance, and other departments regarding operational matters.

G. Project Coordination

• Coordinate regional projects and strategic initiatives.
• Monitor project milestones, timelines, and deliverables.
• Report project progress and recommend operational improvements.

H. Regional Assignment

• Be assigned to work in Indonesia and India on a rotational basis , approximately three (3) months in Indonesia and three (3) months in India , or as determined by Management based on business requirements.
• Provide operational support and ensure business continuity during overseas assignments.
• Represent the Company in coordinating with local stakeholders, business partners, government agencies, consultants, and vendors in both countries.

I. Other Duties

• Perform other duties assigned by Management in support of regional business operations and strategic initiatives.

Job Requirements

Education

• Bachelor's Degree in Business Administration, Management, International Business, Operations Management, or a related discipline.
• Master's Degree is an advantage.

Experience

• Minimum 3 years of experience in Business Operations, Office Management, General Affairs, Project Management, or Business Development.
• Experience working in multinational companies or regional operations is preferred.
• Experience in FinTech, Financial Services, P2P Lending, Payment Systems, or Technology companies is an advantage.

Technical Skills

• Business Operations Management
• Office Administration
• General Affairs Management
• Vendor & Procurement Management
• Project Coordination
• Business Development Support
• Business Reporting
• Microsoft Office (Excel, Word, PowerPoint)
• Google Workspace

Soft Skills

• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Strong analytical and problem-solving skills.
• High level of integrity and professionalism.
• Strong negotiation and stakeholder management skills.
• Ability to work independently with minimum supervision.
• Ability to manage multiple priorities in a fast-paced environment.
• Adaptable to multicultural working environments.

Language Requirements

• Fluent in English (spoken and written).
• Bahasa Indonesia (native or professional proficiency).

Travel & Assignment Requirements

• Willing and able to undertake long-term international assignments between Indonesia and India.
• Willing to work on a rotational assignment of approximately three (3) months in Indonesia and three (3) months in India, or as required by the Company's operational and business needs.
• Willing to travel frequently for business purposes, including short-term and long-term assignments.
• Possess a valid passport and be eligible to obtain the required work visa and travel documentation.
• Able to work effectively in a multicultural and cross-border business environment.
• Willing to work outside normal business hours when necessary to support cross-country operations and regional projects.