Operation Head

We are looking for an experienced and dynamic Operations Head with 4-6 years of experience, to lead and manage overall operational activities. The ideal candidate will be responsible for ensuring smooth day-to-day operations, improving efficiency, managing teams, and driving operational performance.

Key Responsibilities

• Oversee and manage daily business operations to ensure smooth and efficient functioning.
• Develop and implement operational strategies, processes, and SOPs.
• Lead, manage, and motivate the operations team to achieve organizational targets.
• Monitor operational KPIs, productivity, service quality, and overall performance.
• Identify operational gaps and implement corrective actions and process improvements.
• Manage workforce planning, resource allocation, and operational requirements.
• Ensure timely execution of operational activities while maintaining quality standards.
• Coordinate with different departments to ensure effective communication and smooth workflow.
• Analyze operational data and prepare regular performance reports for management.
• Handle escalations and resolve operational issues efficiently.
• Establish and maintain performance standards for teams and individuals.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Continuously identify opportunities to reduce operational costs and improve efficiency.
• Build a strong performance-driven culture within the operations team.
• Take ownership of operational targets and ensure consistent achievement.

Requirements

• 4–6 years of experience in operations management, preferably in ride-sharing, or similar industry.
• Proven experience in managing teams and large-scale operations.
• Strong leadership and people-management skills.
• Excellent problem-solving and decision-making abilities.
• Strong analytical and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good communication and stakeholder-management skills.
• Experience with KPIs, operational reporting, and process optimization.

Interested candidates can walk in for an interview between 3:00 PM and 6:00 PM.

Please bring your updated CV/resume.

Pay: ₹40,000.00 - ₹80,000.00 per month

Work Location: In person