Operation Head

• Team Leadership: Lead, supervise, and assign daily tasks to tour coordinators, booking agents, and operations executives.
• Tour Execution: Oversee end-to-end planning and monitoring for local, domestic, and international holiday packages, ensuring itineraries match client expectations.
• Vendor & Supplier Management: Build and manage contracts with regional and global partners, including houseboat owners in Alleppey, hill resort operators in Munnar/Wayanad, transport providers, and Destination Management Companies (DMCs).
• Financial Oversight: Track tour costing, operational expenses, vendor payment deadlines, and overall trip profitability.
• Quality Control & Crisis Management: Establish Standard Operating Procedures (SOPs), handle escalations, and resolve last-minute traveler or on-ground issues.

Key Requirements

• Experience: 3 to 6+ years of background in back-end travel operations, Destination Management Company (DMC) workflows, or tour management.
• Local Expertise: Deep knowledge of Kerala’s tourism ecosystem (houseboats, hill stations, Ayurveda hubs, transit routes) alongside major domestic and international sectors.
• Skills: Strong negotiation, problem-solving, budgeting, and proficiency with booking systems or CRM software.
• Languages: Professional fluency in English and Malayalam; additional languages (like Hindi or Tamil) are often preferred for inter-state coordination.

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

• Minimum 3 years experience in Tours and Travels

Education:

• Bachelor's (Preferred)

Experience:

• Tours and Travel: 3 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Malayalam (Preferred)

Location:

• Kurkancheri, Thrissur, Kerala (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person