Operation Lead

Position Summary

The Operations Warehouse Lead is a developmental leadership position responsible for supporting supervisors in the execution of daily warehouse operations while building the skills necessary for future leadership opportunities. This role serves as an operational resource, coach, trainer, and problem-solver who helps ensure safety, quality, productivity, customer service, and operational excellence.

The Lead is expected to spend significant time on the warehouse floor observing operations, identifying improvement opportunities, coaching team members, and ensuring processes are executed according to established procedures. The role also acts as a communication bridge between front-line team members and supervisors.

Core Responsibilities

Operational Support

• Assist supervisors in coordinating daily warehouse operations.
• Monitor workload and product flow to ensure operational efficiency.
• Support startup meetings and communicate daily priorities and operational goals.
• Help monitor loading and unloading activities to ensure timeliness, quality, and customer compliance.
• Provide direction and feedback regarding loading, unloading, and warehouse processes.
• Assist with dock management, and coordination between departments.
• Resolve operational issues.

Auditing & Quality Assurance

• Conduct case-pick audits to verify accuracy and process compliance.
• Audit outbound loads to ensure customer-specific requirements are met.
• Verify product quality, load quality, and inventory accuracy standards.
• Monitor compliance with SOPs and operational procedures.
• Ensure required documentation is completed accurately and according to company standards.

Training & Development

• Assist in onboarding and training new team members.
• Conduct observations of both new hires and tenured employees.
• Identify coaching opportunities and knowledge gaps.
• Reinforce standard operating procedures and best practices.
• Provide constructive feedback that improves performance and safety.
• Support the development of a positive and engaged team culture.

Performance & Metrics

• Monitor DDT performance and key operational metrics.
• Learn and utilize Power BI reporting tools to analyze business performance.
• Support data-driven decision making by identifying trends and opportunities for improvement.
• Assist supervisors in tracking operational goals and performance indicators.
• Learn goal-setting methodologies and operational planning techniques.

Safety Leadership

• Champion a culture of safety throughout the operation.
• Ensure team members adhere to all safety procedures and policies.
• Conduct floor observations and address unsafe behaviors or conditions.
• Promote accountability and continuous improvement in safety performance.

Supervisor Coverage

• Provide operational support during supervisor absences.
• Assist with directing workflow and addressing immediate operational concerns.
• Help maintain continuity of operations during staffing changes or unexpected events.
• Escalate critical issues appropriately while maintaining operational flow.

Professional Development

• Create and maintain an Individual Development Plan (IDP).
• Establish personal growth objectives and leadership milestones.
• Participate in coaching sessions and developmental reviews.
• Develop leadership, communication, and business management skills.
• Seek opportunities to broaden operational knowledge across all warehouse functions.