Operation Liaison Executive

ABOUT THE ROLE

Are you an energetic and detail-oriented professional looking for a role that offers autonomy, professional growth, and active field exposure?

We are seeking a Operations Liaison Executive to join our dynamic Bank Operations Team. In this role, you will act as the key operational bridge between our organization, commercial bank branches, legal partners, and field runners across Klang Valley. You will ensure seamless case tracking, accurate legal documentation, and timely bank compliance submissions.

WHY JOIN US

• Attractive Allowances: Shift Allowance + Transport Allowance are provided.
• Work Laptop Provided: Full company IT assets & equipment provided from Day 1.
• Generous Leave Package: 14+ Days Annual Leave + Comprehensive Medical & Hospitalisation Leave.
• Flexi Claim Allowance: Personalised claims for optical, dental, wellness, or medical needs.
• Fully Stocked Pantry: Unlimited free snacks, brewed coffee, and drinks to keep you fueled all day.
• Structured Career Growth: Full structured onboarding training provided to transition you into FinTech operations.
• Full Statutory Coverage: EPF, SOCSO, EIS + Medical Insurance & Hospitalization coverage.

KEY RESPONSIBILITIES

• Branch Liaison: Visit commercial bank branches across Klang Valley to submit clarification letters, lodge compliance reports, and follow up on pending case milestones.
• Case Masterlist Management: Maintain and update the daily Case Tracking Masterlist with pinpoint accuracy, logging document requests, status changes, and turnaround timelines.
• Runner and Vendor Coordination: Dispatch tasks and coordinate schedules with external field runners and vendors for urgent document deliveries and legal filings.
• Documentation Support: Assist in verifying, organizing, and preparing supporting documents required for Statutory Declarations, legal filings, and banking clearance.

REQUIREMENTS

• Qualification: Diploma or Degree in Business Administration, Finance, Law, or equivalent.
• Experience: 1 to 3 years of experience in bank branch operations, legal administration, conveyancing support, or field liaison work.
• Transport: Must possess own transport (car or motorcycle) and be willing to travel locally across Klang Valley for branch visits.
• Soft Skills: Strong verbal communication skills, high attention to detail, and high resilience under tight turnaround times.