Operation Manager - Chiller Service

Key Responsibilities

1. Service Operations Management

• Manage a team of technicians and oversee the day-to-day operations of the service department to ensure timely response to customer inquiries and service requests.
• Ensure timely and high-quality service delivery in alignment with customer expectations and company SOP standards.
• Provide hands-on support to service operations as and when required.
• Monitor service KPIs including response time, resolution time and service quality, and implement corrective actions as needed.

2. Planning and Optimization

• Develop and execute service planning strategies to improve operational efficiency and resource utilization.
• Optimize workforce scheduling and assignment to ensure effective coverage and minimal downtime.
• Analyze operational data and trends to identify areas for continuous improvement.

3. Inventory and Logistics Oversight

• Manage service inventory, ensuring accurate stock levels of spare parts, tools and consumables.
• Coordinate with procurement and warehouse teams to ensure timely replenishment of inventory.
• Oversee logistics related to service parts delivery, returns and field support operations.

4. Resource and Training Management

• Supervise service teams including technicians, coordinators and support staff.
• Identify training needs and implement continuous development programs to upskill service personnel.
• Ensure compliance with safety, quality and technical standards through structured training initiatives.

5. Cross-Functional Collaboration

• Liaise with internal departments including Sales, Engineering, Quality and Supply Chain to align service operations with business goals.
• Act as the primary escalation point for service-related issues and ensure timely resolution.

6. Reporting and Documentation

• Prepare regular reports on service performance, inventory status and operational challenges.
• Maintain documentation and records in compliance with ISO standards and internal audit requirements.

Requirements

• Diploma or Bachelor's Degree in Engineering, Operations Management or a related field.
• Minimum 5 years' experience in chiller service operations.
• Strong knowledge of chiller technical service processes.
• Proven hands-on chiller experience is an advantage.
• Proven leadership and team management skills.
• Excellent communication, planning and organizational abilities.
• Proficient in MS Office; experience with ERP or service management systems is an advantage.
• Able to work independently in a fast-paced, customer-focused environment.
• Good command of Bahasa Malaysia, English and Chinese, both written and spoken.
• Additional language skills will be an added advantage.

Agensi Pekerjaan Inter Island Sdn Bhd (JTK number: JTKSM 452C)

Only shortlisted candidates will be notified.