Operation Manager

Role Overview

The Deputy Manager / Operations Manager will be responsible for overseeing end-to-end operational activities at the Square Raipur Office . The role requires strong leadership, structured execution, and effective cross-functional collaboration to ensure smooth day-to-day operations, operational efficiency, and continuous improvement.

Key Responsibilities

Operational Management

• Oversee and manage the day-to-day operations of the Raipur office.
• Ensure adherence to company policies, SOPs, operational guidelines, and quality standards.
• Monitor operational workflows and identify opportunities for process improvement.
• Coordinate closely with HR, Admin, Finance, Technical, and Sales teams to ensure seamless operations.

Team Leadership

• Lead, mentor, and motivate the operations team to achieve organizational objectives.
• Plan work schedules, allocate responsibilities, and monitor individual and team performance.
• Conduct regular team meetings, performance reviews, and knowledge-sharing sessions.
• Foster a culture of accountability, collaboration, and continuous improvement.

Process Optimization

• Identify operational gaps, bottlenecks, and inefficiencies and implement appropriate corrective measures.
• Drive process improvement and efficiency-enhancement initiatives.
• Support automation and technology-driven initiatives to improve operational effectiveness.
• Track key performance indicators (KPIs) and ensure timely and accurate delivery of operational requirements.

Client Stakeholder Management

• Serve as a key point of contact for operational escalations and ensure timely resolution.
• Maintain strong working relationships with internal stakeholders, vendors, and business partners.
• Coordinate with relevant teams to resolve operational challenges effectively.
• Ensure consistent communication and smooth coordination across functions.

Compliance Reporting

• Ensure adherence to organizational, statutory, legal, and audit requirements.
• Prepare and maintain accurate daily, weekly, and monthly MIS and operational reports .
• Maintain proper operational documentation and records.
• Support internal and external audits and ensure timely closure of audit observations.

Required Qualifications Skills Education

Any Graduate.

Experience

• 5-8 years of experience in Operations or similar leadership roles.
• Prior experience managing multi-functional office operations will be an added advantage.

Skills

• Strong leadership and team management capabilities.
• Excellent communication, coordination, and interpersonal skills.
• Proficiency in MS Excel, PowerPoint, and Word .
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong organizational and execution skills.

Key Competencies

• Process-oriented approach
• Decision-making problem-solving
• Time management
• Attention to detail
• People management
• Stakeholder management
• Planning execution
• Operational ownership

This job is provided by Shine.com