OPERATION MANAGER

Mediwira Group operates a growing network of medical clinics. This role is the group's operations arm on the ground across all medical branches, owning three functions: (1) clinic operations - working with the doctors in charge at every branch to make sure clinics perform, doctors deliver, and group campaigns actually run at clinic level; (2) operational reporting - the monthly numbers the board and clinic PICs run the business on; and (3) the statutory compliance calendar - the licences, registrations and renewals that keep the clinics legally operating. The reporting and compliance functions are being handed over from a resigning staff member; the clinic-operations function is new and is the centre of gravity of the job.

Clinic operations (all medical branches)

• Act as the operations manager across all medical branches: regular structured clinic visits, not desk-bound.
• Liaise with the doctors in charge (PICs) and resident doctors at each branch; be the working-level bridge between the clinics and HQ/COO.
• Monitor doctor and clinic performance against agreed KPIs (sales, patient numbers, panel activity, follow-up compliance); prepare the PIC monthly review data and flag underperformance to the COO early, with evidence.
• Ensure group campaigns and promotions are executed at every branch - materials up, staff briefed, scripts followed, results tracked - and report campaign uptake per clinic.
• Support SOP implementation and audit at branch level; ensure agreed processes are actually being followed on the floor.
• Note on the operating model: doctors in charge retain accountability for their own clinics. This role does not replace the PIC - it drives, supports and verifies performance across branches on behalf of the group.

2.2 Operational reporting

• Compile monthly revenue, expense and patient-number reports for the medical entities (currently six, including Bahiah and Balqis).
• Collect and reconcile merchant and QR settlement statements against clinic records.
• Prepare the data feeds for monthly PIC reviews and board reporting; maintain the reporting trackers.
• Progressively standardise and automate reporting across clinics (Avixo system data, Mediwira in-house system).

2.3 Statutory compliance

• Own the group statutory calendar: indemnity insurance renewals, APC renewals for doctors, PDPA (SPDP) renewals, business licence renewals (MBJB, MBSJ, MBPG), CKAPS registration and KKM documentation, FOMEMA transactions, income tax documentation support.
• Maintain the calendar as a documented SOP with deadlines, evidence files and status - no deadline may live only in one person's head.
• Liaise with LHDN, KKM, local councils, insurers and the external accounting firm as required.

2.4 Banking and controls

• Act as maker for bank transactions for designated clinics; every transaction is approved at director level (checker). Maintain the segregation-of-duties discipline.
• Maintain Avixo-MyInvois portal linking and support e-invoicing compliance for the medical entities.

2.5 Requirements

• Diploma or degree in business administration, healthcare management, accounting/finance or equivalent.
• 5+ years in clinic/healthcare operations with real multi-site exposure; experience managing or coordinating clinical professionals strongly preferred.
• Credibility with doctors: able to hold performance conversations with senior clinicians diplomatically but firmly, and escalate with evidence when needed.
• Working knowledge of the Malaysian statutory landscape: LHDN (Form E, CP8D, e-invoicing/MyInvois), EPF/SOCSO, PDPA, local council licensing; KKM/CKAPS exposure a strong advantage.
• Strong Excel/Google Sheets; comfortable learning clinic management systems (Avixo).
• Own transport and willingness to travel between branches routinely; fluent in English and Bahasa Malaysia.

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Free parking
• Maternity leave
• Parental leave
• Professional development

Work Location: In person