Operation Manager

Job Description & Requirements

50 years of craftsmanship, style, and innovation.

From classic curtains to modern motorised blinds, we design window covering solutions that blend beauty and function. With a commitment to quality and customer care, we make premium products accessible. Now, we’re expanding—new markets, new experiences, and new ways to bring timeless elegance into every space.

Operation Manager will be responsible for handling customer inquiries, providing product information, processing orders, and resolving any issues with professionalism and efficiency, with AI integration and solution. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

What You’ll Do

-Oversee customer interactions across phone, email, and chat, ensuring communication is clear, professional, and timely.

-Manage and guide the operations team, ensuring processes run smoothly and efficiently.

-Support customers in selecting the right products, coordinating with specialists to provide expert advice and tailored solutions.

-Supervise order processing, shipment tracking, and delivery coordination to guarantee seamless customer experiences.

-Drive quick and effective solutions to customer issues, managing escalations with professionalism and efficiency.

-Ensure all operational records are precise, updated, and compliant with company standards.

-Work closely with sales, logistics, and installation teams to deliver a flawless end‑to‑end service.

-Collect and analyze customer feedback to enhance service quality and operational processes.

-Systemize workflows and integrate AI solutions to optimize efficiency and scalability.

-Develop and execute new customer service strategies to elevate overall customer experience.

What You Bring (Qualifications and Requirements)

-Candidates without experience are welcome to apply

-AI Knowledge is an added advantage

-Experience in customer service and hotel industry

-A plus if there is experience in home decor and interior design

-Clear, confident communication and a natural ability to connect with people

-Ability to handle high sales volume and thrive in a fast-paced environment

-A problem-solver with a customer-first mindset

-Comfortable with CRM systems and Microsoft Office/Google Suite, computer knowledge

-A team player who is also great at working independently

Your Career Growth Journey

3 Months: Evaluation for Probation Period

6 Months: Evaluation for Management Position

We regret that only shortlisted applicants will be notified.