Operation Manager

Position Overview

We are seeking a highly motivated and experienced Operations Manager to lead and manage our Service Department based in Batu Kawan. This role is critical in ensuring efficient service operations, timely customer response, sound technical chiller competency, optimal resource utilization, and continuous improvement in service delivery and quality. The ideal candidate will have a strong background in chiller industrial, service management, logistics, inventory control, and team leadership.

Key Responsibilities

1. Service Operations Management

• Manage a team of technicians and oversee the day-to-day operations of the service department to ensure timely response to customer inquiries and service requests.
• Ensure timely and high-quality service delivery in alignment with customer expectations and company SOP standards.
• Provide hand-on support to service as and when required
• Monitor service KPIs (response time, resolution time, service quality, etc.) and implement corrective actions as needed.

2. Planning and Optimization

• Develop and execute service planning strategies to improve operational efficiency and resource utilization.
• Optimize workforce scheduling and assignment to ensure effective coverage and minimal downtime.
• Analyze operational data and trends to identify areas for continuous improvement.

3. Inventory and Logistics Oversight

• Manage service inventory, ensuring accurate stock levels of spare parts, tools, and consumables.
• Coordinate with procurement and warehouse teams to ensure timely replenishment of inventory.
• Oversee logistics related to service parts delivery, returns, and field support operations.

4. Resource and Training Management

• Supervise service teams including technicians, coordinators, and support staff.
• Identify training needs and implement continuous development programs to upskill service personnel.
• Ensure compliance with safety, quality, and technical standards through structured training initiatives.

5. Cross-Functional Collaboration

• Liaise with internal departments including Sales, Engineering, Quality, and Supply Chain to align service operations with business goals.
• Act as the primary escalation point for service-related issues and ensure timely resolution.

6. Reporting and Documentation

• Prepare regular reports on service performance, inventory status, and operational challenges.
• Maintain documentation and records in compliance with ISO standards and internal audit requirements.

Requirements

• Diploma or Bachelor’s degree in engineering, Operations Management, or a related field.
• Minimum of 5 years’ experience in chiller service operations
• Strong knowledge of chiller technical service processes
• Proven chiller hands-on experience is a plus
• Proven leadership and team management skills
• Excellent communication, planning, and organizational abilities
• Proficient in MS Office and experience with ERP or service management systems is a plus
• Able to work independently in a fast-paced, customer-focused environment

Please write in with a detail resume stating present and expected salaries together with a recent photo to [email protected] . Please indicate the position that you are applying on the subject. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified.