Operation Manager

Role Description JOB SUMMARY

Operations Managers are responsible for endtoend Operations Delivery for the assigned project includes Team planning delivery client interaction trouble shooting managing project operational parameters and stakeholder management The primary focus is to balance the project constraints budget scope time risk quality and resource over the project lifecycle The Operations Manager is responsible for managing all project resources including subcontractors and for establishing an effective communication plan with the project team and client

Responsibilities

• Lead all aspects of project planning documentation development of success criteria outcomes measurement and the successful handoff of projects through effective communication
• Be responsible for successful delivery of the project by meeting and exceeding the set KPIs
• Assess team performance and recommend improvements
• Handle escalations from Customer Client Engineers and End Users
• Oversee budget and resource plans to achieve the SOW
• Coordinate the use of appropriate tools and techniques to guarantee the progress of the project and changes to the scope and schedule
• Coordinate with Project Manager and Delivery Manager for Project Management Reviews
• Identify and communicate with the customer for any new business opportunities
• Responsible for automating operational activities adopting lean mythologies and performance optimization

SPECIALIZATION

• In todays changing business needs and objectives project management relies on the onground workforce having better visibility and traceability of tasks assigned to them Project Management is the application of knowledge skills tools and techniques to project activities to meet or exceed stakeholder needs and expectations At Mindtree we use different tools and applications which help in planning and monitoring various operations and gives endtoend visibility of the projects We collaborate to deliver products within cost schedule and resource constraints achieving customer satisfaction goals

Experience

• Above 10 years of support or equivalent experience including a customer facing or customer support roles 4 years of Technical Support OperationsProject management experience is an advantage

Time of operation

• This team will be in 24X7 shift model

Other Details Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.