Operation Manager

About the role

This role involves planning and controlling daily service delivery from pre-service through service delivery to follow-up. You will manage doctor schedules, operating room schedules, treatment rooms, and workforce allocation according to case volume. You will coordinate across medical, nursing, anesthesia, treatment, sales/CRM, supply, and housekeeping teams, and resolve operational issues such as delayed cases, schedule conflicts, insufficient staffing, equipment unavailability, or customer complaints.

Key responsibilities

• Plan and control daily service delivery from pre-service through service delivery to follow-up
• Manage doctor schedules, operating room schedules, treatment rooms, and workforce allocation according to case volume
• Monitor readiness of personnel, rooms, equipment, medical supplies, documents, and patient information before case initiation
• Coordinate between doctors, OR staff, nurses, anesthetists, treatment teams, sales/CRM, supply, and housekeeping
• Resolve operational issues such as delayed cases, schedule conflicts, insufficient staffing, equipment unavailability, or customer complaints
• Ensure all teams comply with SOPs, checklists, and quality and safety standards
• Verify completeness of medical documents, consent forms, photographs, and treatment-related information
• Monitor customer experience and satisfaction, and coordinate rapid resolution of complaints
• Manage team productivity, reduce wait times, minimize delays, and increase case capacity
• Monitor stock levels of medications, medical supplies, and equipment to ensure adequacy while reducing shortages, waste, and unnecessary costs

About you

• Bachelor's degree or higher in Industrial Engineering, Business Administration, Management, Hospital Administration, or related field
• 3–5 years of experience in Operations, Process Improvement, or Business Process Improvement (BPI)
• Logical and analytical thinking with ability to analyze problems and make data-driven decisions
• Ability to analyze workflows, identify root causes, and design efficient new processes
• Experience developing SOPs, process flows, KPIs, and tracking improvement results
• Project management skills and ability to coordinate across multiple departments
• Leadership capability to resolve operational issues and drive meaningful change
• Experience in hospitals, clinics, healthcare, or service businesses is highly valued