Operation Manager

About the role

Lead and manage Warehouse, Packing, Logistics, Servicing & Repairing operations to fulfil GDPMD & ISO 13485 requirements — documentation, process controls, and quality workflows — in close coordination with the quality/regulatory team.

Key responsibilities

• Set and monitor departmental KPIs, productivity and service performance
• Ensure timely delivery, accurate stock level, inventory accuracy and efficient repair/service turnaround
• Implement and improve SOPs, GDPMD, ISO 13485 workflows and operational systems
• Problem solving and work towards elevating the overall performance of the whole operation team function
• Manage manpower, performance, training and team development
• Support and mentor long-tenured team members through the transition, respecting their experience while introducing new ways of working
• Work closely with Sales, Purchasing, QA/RA and other departments
• Support the company's GDPMD & ISO 13485 implementation and ensure operational compliance with SOPs and QMS requirements
• Resolve operational issues and customer complaints promptly, identifying root causes to prevent recurrence