Operation Manager

About the Role

We are a growing home care company committed to providing safe, compassionate and high-quality care to clients in their own homes.

We are looking for an experienced and organised Operations Manager with a strong understanding of the home care industry to oversee our day-to-day care operations.

You will play a central role in ensuring that clients receive reliable, professional and high-quality care. You will work closely with caregivers, clients and their families to ensure care plans are followed, issues are addressed promptly and our standards remain consistently high.

This is an important leadership role for someone who is passionate about quality care, accountability and improving the client experience.

Key Responsibilities

• Assign and coordinate caregivers to clients based on their care needs, availability and suitability.
• Interview, assess and assist with the recruitment of caregivers.
• Monitor caregiver performance and ensure agreed care standards are maintained.
• Maintain regular communication with clients and their families to ensure they are satisfied with the care being provided.
• Respond promptly to client concerns, complaints and operational issues.
• Monitor caregiver attendance, punctuality and reliability.
• Ensure caregivers understand and follow individual client care plans.
• Identify areas where caregiver performance or client care can be improved.
• Coordinate cover when a caregiver is unavailable or unable to attend a scheduled shift.
• On occasion, step in to provide care when necessary to maintain continuity of service.
• Work with the wider team to improve our systems, processes and standards of care.
• Ensure appropriate records and operational documentation are maintained.
• Escalate clinical or safeguarding concerns appropriately.
• Support the development of a strong culture of professionalism, compassion and accountability within the care team.

The Ideal Candidate

We are looking for someone who is organised, proactive and passionate about delivering high-quality care.

The ideal candidate will have:

• Registered Nurse qualification/ Auxiliary Nurse.
• Previous experience working in home care, domiciliary care or a similar care environment.
• Experience managing, supervising or coordinating caregivers is desirable.
• Good knowledge of the practical challenges involved in delivering care in clients' homes.
• Strong communication and interpersonal skills.
• Good written and spoken English.
• Good computer skills and confidence using digital systems.
• Strong organisational and problem-solving abilities.
• The ability to handle client concerns professionally and sensitively.
• A strong understanding of confidentiality, safeguarding and professional boundaries.
• The ability to work independently and take responsibility for operational decisions.

What We Are Looking For

This role is particularly suited to someone who wants to be actively involved in building and improving a growing home care company.

As a start-up, you will have the opportunity to help shape how we deliver care, develop operational processes and establish the standards that our company will be known for.

We are looking for someone who doesn't simply want to manage schedules, but who takes ownership of care quality and is willing to identify problems, find solutions and make improvements.

Performance & Bonus

We believe that high-quality care should be recognised and rewarded.

The Operations Manager will have clear performance expectations relating to areas such as:

• Caregiver performance and reliability
• Client satisfaction
• Quality of care
• Response to client concerns
• Completion of care audits and checks
• Operational efficiency

Where agreed performance standards are consistently achieved, performance-related bonuses will be available.

Join Us

If you are a nurse with experience in the home care sector and have the leadership, organisation and commitment needed to help build a high-quality care service, we would like to hear from you.

Pay: ₦120,000.00 - ₦200,000.00 per month

Experience:

• Care: 1 year (Required)

Work Location: In person