Operation Manager

About the role

Kampung Gym is seeking an Operations Manager based out of the Austin Head Office to take full operational ownership of all gym outlets. You will directly manage and lead three key operational pillars across all branches: 24hr Support, Facilities & Equipment Maintenance, and the Cleaning Team. As the ultimate operational lead, you will enforce high hygiene standards, ensure 100% equipment uptime, maintain smooth customer support, and serve as the final backup anchor for the 24/7 network.

Key responsibilities

• Oversee daily operations for all current and future Kampung Gym branches from the Austin Head Office and conduct daily physical site audits across each branch to ensure facilities are well-maintained, fully operational, and adhering to brand standards
• Oversee the 24/7 Maintenance & Emergency Response Technician/CS support, ensure routine machinery repairs, plumbing/electrical fixes, CCTV monitoring, and vendor management are handled seamlessly
• Manage the CS team handling member inquiries, door access support, membership requests (freezes, cancellations), and resolve high-priority customer escalations
• Supervise on-site and mobile cleaning staff across all branches, establish strict cleaning SOPs, conduct regular hygiene audits (restrooms, workout areas, equipment sanitisation), and manage cleaning supplies/consumables inventory
• Prepare shift rosters, schedule branch patrol routes, monitor staff KPIs, and ensure optimal headcount coverage for Cleaning and Maintenance teams
• Ensure all branches comply with health, cleanliness, and safety standards
• Act as the ultimate escalation point and emergency backup for after-hours emergency calls (door access failures, security alarms, or facility emergencies) to maintain 24/7 operational continuity

About you

• Minimum 3–5 years of operational management experience in Gyms, Hospitality, Retail, Facility Management, or Property Management
• Proven track record in managing operational teams (Customer Service, Technicians, and Housekeeping/Cleaners)
• Strong problem solving skill, conflict resolution, and emergency crisis-management skills
• Basic computer skill eg Google Sheets, Google Drive knowledge, good with email communication
• Must possess own transport and valid driving license for regular branch audits
• Fluent in English and Bahasa Malaysia (Mandarin is an added advantage)

Benefits

• Free All-Branch Kampung Gym Membership
• Medical Coverage
• Career Progression in a fast-growing gym chain
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development