Operation Manager

Job Description – Operations ManagerJob Title

Operations Manager

Job Summary

We are looking for an experienced and responsible Operations Manager to oversee daily business operations, improve efficiency, manage teams, and ensure smooth coordination between departments. The ideal candidate should have strong leadership, communication, problem-solving, and organizational skills.

Key Responsibilities

• Manage and monitor day-to-day business operations.
• Supervise, guide, and motivate employees and team leaders.
• Set operational targets and monitor team performance.
• Develop and implement SOPs, processes, and operational policies.
• Coordinate with sales, HR, finance, customer service, and other departments.
• Track daily/weekly/monthly performance reports.
• Identify operational problems and implement effective solutions.
• Maintain quality, productivity, and service standards.
• Manage schedules, workload distribution, and staff requirements.
• Monitor expenses and support cost-control initiatives.
• Conduct regular team meetings and performance reviews.
• Ensure company policies and procedures are followed.
• Prepare management reports and provide operational updates.
• Handle customer or employee escalations when required.
• Continuously identify opportunities to improve productivity and efficiency.

Required Skills

• Leadership and team-management skills
• Excellent communication and interpersonal skills
• Problem-solving and decision-making ability
• Time-management and organizational skills
• Reporting and data-analysis skills
• Knowledge of MS Office/Google Workspace
• Ability to work under pressure and meet deadlines
• Strong coordination and negotiation skills

Qualification & Experience

• Education: Bachelor's degree in Business Administration, Management, or a related field.
• Experience: 2–5+ years of experience in operations, administration, sales, or team management.
• Experience managing teams and operational processes is preferred.

Key Performance Indicators (KPIs)

• Operational efficiency
• Team productivity
• Target achievement
• Employee performance
• Customer satisfaction
• Cost control
• Process improvement
• Timely completion of operational activities

Reporting

Reports To: General Manager / Operations Head / Director
Department: Operations
Employment Type: Full-Time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person