OPERATION MANAGER

Job Summary

Lead and optimize operational management systems to enhance efficiency, profitability, and customer service quality. Manage budgets, forecasts, and staff while ensuring legal compliance and achieving strategic objectives.

Responsibilities

Ensure operations are conducted in a cost-effective and appropriate manner to maximize efficiency

Develop and implement improved operational management systems, processes, and best practices

Maintain organizational legal compliance by monitoring and updating processes accordingly

Formulate and execute strategic and operational objectives aligned with business goals

Analyze financial data to identify opportunities for profitability improvement

Manage budgets and forecasts to support financial planning and control

Perform quality controls and monitor production KPIs to ensure product and service standards

Recruit, train, and supervise staff to build a competent and motivated team

Identify and implement initiatives to enhance customer service quality

Preferred competencies and qualifications

Proven work experience as Operations Manager or in a similar role

Knowledge of organizational effectiveness and operations management principles

Experience in budgeting and forecasting financials

Familiarity with business and financial principles

Excellent communication skills applied to team and stakeholder engagement

Leadership ability demonstrated through managing teams and driving results

Outstanding organizational skills to coordinate multiple operational activities

Diploma in Business, Operations Management, or related field