Operation Manager

We are looking for an Operations Manager with solid experience in clinical research operations and team management.

Key Responsibilities:

• Lead day-to-day clinical research operations and ensure studies are delivered effectively, in line with operational, quality, regulatory, and contractual requirements.
• Manage and support field teams, ensuring effective workload planning, resource allocation, performance management, and collaboration across regions.
• Monitor study and operational performance through KPIs and data analysis, identify risks and areas for improvement, and take timely corrective action.
• Maintain close oversight of ongoing studies through regular site visits, operational follow-up, and communication with field teams and Sponsors/Clients.
• Build and maintain strong relationships with existing Sponsors/Clients, supporting successful study delivery and identifying opportunities for new studies and business relationships.
• Lead, motivate, and develop the team by providing clear direction, regular feedback, and support for professional development and training.
• Ensure effective implementation and continuous improvement of operational processes, systems, quality standards, and CAPA actions.
• Provide timely and clear reporting to senior management on operational performance, key risks, resource needs, and improvement opportunities.

Professional and Managerial Requirements:

• 7+ years of experience in clinical research, including hands-on experience in clinical trial start-up and ongoing study operations.
• Experience managing field teams and coordinating clinical research activities across multiple sites and/or regions.
• Strong knowledge of Good Clinical Practice (GCP), clinical research standards, applicable regulations, and ethical and contractual requirements.
• Experience in developing, implementing, and continuously improving operational processes and systems.
• Strong understanding of workforce planning, KPI management, operational performance monitoring, and data-driven decision-making.
• Comfortable using technology and digital tools to improve operational efficiency and effectiveness.

Competencies :

• Strong ethical values and a human-centered approach.
• Leadership and team management skills.
• Strong stakeholder and relationship management skills.
• Effective communication and coordination skills.
• Ability to manage multiple priorities with attention to detail and a structured approach.
• Problem-solving mindset with the ability to take ownership and act proactively.
• Open to continuous learning, and aware of developments and trends in the clinical research market.
• Flexibility to travel

Qualifications :

• Bachelor’s degree or equivalent qualification, preferably in Science or Health Sciences
• Advanced written and verbal English communication skills