Operation Manager

Operation Manager – Courier & Cargo Company

Job Title: Operations Manager
Department: Operations
Experience: 2–5 years in Courier / Logistics / Cargo
Location: Delhi/NCR

Key Responsibilities:

• Manage daily courier pickup, dispatch, delivery and hub operations.
• Coordinate with delivery staff, pickup teams, hubs and transport partners.
• Monitor shipment movement, delays, RTO and pending deliveries.
• Ensure timely pickup and delivery as per company SLA.
• Maintain daily MIS, shipment records and operational reports.
• Handle customer/service issues and coordinate for quick resolution.
• Monitor manpower, attendance, productivity and route allocation.
• Control operational expenses and reduce shipment handling errors.
• Coordinate with franchise/booking points and resolve operational issues.
• Ensure proper scanning, packaging, loading/unloading and shipment documentation.
• Track daily KPIs and report performance to management.

Required Skills:

• Good knowledge of courier/logistics operations.
• Team handling and problem-solving skills.
• Good Excel/MIS knowledge.
• Strong communication and coordination skills.
• Ability to work under pressure and meet deadlines.

Reporting To: Director / Operations Head

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person