Operation Manager

Client & Project Operations Manager

Company: Webzworld
Location: Mumbai
Experience: 3–7 years
Employment: Full-time

About Webzworld

Webzworld is a technology company with over 25 years of experience, helping businesses with software development, websites, cloud, hosting, email, AWS, AI solutions and technology consulting.

We are looking for a Client & Project Operations Manager who can become the bridge between our clients, development team and management.

This is a hands-on role for someone who is good with people, understands technology and can take ownership of getting things done.

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The Role

The person will be responsible for ensuring that projects move smoothly from requirement → planning → development → testing → delivery → support.

You will communicate with clients, coordinate with developers, monitor timelines, identify issues before they become problems and keep management updated.

In addition, you will participate in client relationship management and business growth, identifying opportunities where Webzworld can provide additional technology services.

Key Responsibilities

1. Client Communication

• Act as the primary point of contact for assigned clients.

• Understand client requirements and convert them into clear tasks for the technical team.

• Conduct regular client calls and project updates.

• Keep clients informed about progress, timelines and issues.

• Handle client concerns professionally and ensure timely resolution.

• Build long-term relationships with clients.

2. Project Coordination

• Coordinate projects between clients, developers, designers and management.

• Create and maintain project plans, milestones and priorities.

• Follow up with team members to ensure tasks are completed on time.

• Monitor project progress and identify delays or risks early.

• Ensure proper testing and client approval before delivery.

• Make sure commitments made to clients are actually delivered.

3. Team Coordination

• Work closely with developers and other team members.

• Clearly communicate requirements, priorities and deadlines.

• Conduct regular project follow-ups.

• Remove communication gaps between the client and development team.

• Escalate technical or resource issues to management when required.

• Help create a disciplined and accountable project environment.

4. Operations

• Maintain project documentation, requirements, timelines and status reports.

• Ensure proper handover between sales, project and technical teams.

• Establish and improve internal processes for smoother project execution.

• Track pending items, dependencies and client approvals.

• Ensure projects remain organised and commercially viable.

• Maintain visibility of all ongoing projects for management.

5. Business Growth

• Identify additional requirements and opportunities within existing clients.

• Understand the client's business and suggest relevant Webzworld services.

• Generate opportunities for website development, software development, mobile apps, cloud, AWS, hosting, email, AI solutions and technology consulting.

• Coordinate with management/sales for proposals and commercial discussions.

• Help increase revenue from existing client relationships.

• Participate in client meetings and presentations when required.

6. Customer Retention

• Maintain regular contact with important clients even when there is no active development project.

• Understand client satisfaction and upcoming technology requirements.

• Identify potential issues before they result in client dissatisfaction.

• Help increase repeat business and long-term client relationships.

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What We Are Looking For

Essential Skills

• Excellent spoken and written English.

• Strong communication and interpersonal skills.

• Ability to confidently speak with business owners and senior management.

• Good understanding of software/web development projects.

• Strong follow-up and organisational skills.

• Ability to manage multiple projects simultaneously.

• Problem-solving and ownership mentality.

• Ability to communicate effectively with both technical and non-technical people.

• Good documentation and reporting skills.

• Commercial/business awareness.

Technical Understanding

The candidate does not necessarily need to be a developer, but should understand:

• Websites and web applications

• Software development lifecycle

• Mobile applications

• APIs and integrations

• Hosting and domains

• Cloud/AWS basics

• Databases and basic technical concepts

• AI/software development concepts

The ability to understand technical discussions and explain them simply to clients is important.

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Personality We Want

We are looking for someone who:

• Takes ownership rather than simply forwarding problems.

• Says "I will find out and get it done" rather than "that's not my job."

• Is comfortable talking to clients.

• Can confidently coordinate with developers.

• Is proactive about following up.

• Notices problems before the client notices them.

• Can handle pressure and changing priorities.

• Is commercially aware and thinks beyond simply completing tasks.

• Wants to grow with the company.

A Typical Day Could Include

• Speaking with a client about project requirements.

• Discussing priorities with developers.

• Checking whether yesterday's commitments were completed.

• Updating the client on project progress.

• Resolving a communication or delivery issue.

• Preparing a project status report.

• Identifying an additional requirement from an existing client.

• Discussing a new opportunity with management.

• Following up until an issue is completely closed.

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Key Performance Indicators

The candidate will be measured on:

• Projects delivered on time and with fewer escalations.

• Client satisfaction and retention.

• Quality and frequency of client communication.

• Effective coordination with the technical team.

• Reduction in project delays and communication gaps.

• Number and value of opportunities identified from existing clients.

• Repeat business generated.

• Overall improvement in project and operational efficiency.

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Career Opportunity

This is an important role within Webzworld with the potential to grow into:

Client & Project Operations Manager → Business Operations Manager → Head of Operations / Business Development

The right person will have significant responsibility and visibility within the organisation.

Compensation

Salary will be based on experience, communication skills, technical understanding and ability to take ownership.

We are looking for capability and attitude, not just years of experience.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person