Operation Manager

Job Introduction

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Manager/ Assistant Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

Manage the after-sales team by setting service standards and ensuring KPIs are met;

Ensure strong and clear coordination between departments for minimal resolution times;

Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity;

Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations;

Resolve managerial level customer grievances or special requests;

Weekly/monthly reporting for management review;

Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

Diploma/Bachelor Degree in Engineering/ Business with outstanding academic performance;

Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;

Excellent written and verbal communication skills;

Proficient in English;

Good leadership and management skills with strong

Karooooo Management Company Pte Ltd is a leading global provider of data analytic solutions for mobile asset management, asset recovery and workforce optimisation based on a proven Software-as-a-Service platform. Fleet management, Stolen Vehicle Recovery and insurance telematics services remain its core business, with a focus on technology development to enhance customer experience. The company is a service-centric organisation focusing on the in-house design, development and installation of telematics technology and data analytics.

Karooooo Management Company Pte Ltd technology is widely accepted by motor manufacturers and insurers. Its customer telematics web interface provides a comprehensive set of features ensuring the optimisation of both fleet and human resources. As an expansion of its integrated service offering, Karooooo also provides driver risk assessment offerings in the insurance telematics field.