Operation Manager

As Operations Manager, you will run the day-to-day operations of our Middle East office. You'll make sure every inquiry is followed up, every client case moves forward on time, and our team delivers a consistent, professional experience. You'll work closely with senior leadership in Dubai and coordinate with our legal teams abroad.

KEY RESPONSIBILITIES

• Oversee daily operations of the Middle East and India office, including staff, workflows, and office administration.
• Manage the full client pipeline, from first inquiry to consultation, onboarding, and case completion. - Make sure every lead and inquiry is logged, assigned, and followed up promptly, and track conversion rates.
• Coordinate with U.S. attorneys and case teams on document collection, deadlines, and client updates.
• Supervise, train, and support client-facing and administrative staff, setting clear targets and reviewing performance.
• Maintain accurate client records and make sure all processes follow firm policies and data privacy standards.
• Work with marketing partners to align campaigns, seminars, and events with business goals, and measure lead quality.
• Prepare weekly and monthly reports on inquiries, consultations, active cases, and team performance.
• Manage relationships with vendors, service providers, and partners in the UAE and India.
• Identify process gaps and put improvements in place to raise efficiency and client satisfaction.
• Represent the firm at client meetings, investor seminars, and networking events in the region.

Desired Candidate Profile

REQUIREMENTS

• Bachelor's degree in Business Administration, Management, or a related field.
• At least 5 years of operations or office management experience, ideally in immigration, legal, consulting, or financial services.
• Fluent in English and Hindi, both spoken and written.
• Strong understanding of the Indian market and client expectations.
• Currently based in Dubai or willing to relocate to Dubai.
• Proven experience leading teams and managing client-facing operations.
• Strong organizational skills and the ability to manage many priorities and deadlines.
• Comfortable with CRM systems, Microsoft Office or Google Workspace, and reporting tools.
• Excellent communication skills and a professional, client-first approach.

PREFERRED

• Familiarity with U.S. immigration programs such as EB-5, E-2, or family-based visas.
• Experience working with international or multi-country teams.
• Knowledge of Arabic or other regional languages.