OPERATION MANAGER

Key Responsibilities

• Plan, manage and monitor the overall daily operations of the company and assigned projects.
• Supervise and monitor the performance of Operation Officers, Supervisors and operational staff.
• Ensure all projects meet contractual requirements, including manpower, working hours, attendance, discipline and service standards.
• Monitor the operational status of all assigned projects and ensure operational issues are resolved promptly.
• Conduct regular site visits and inspections to monitor service quality, manpower and site conditions.
• Coordinate manpower requirements for existing and new projects together with the HR Department.
• Monitor the recruitment and deployment of security guards and cleaning personnel to ensure sufficient manpower at all project sites.
• Manage and resolve operational issues, customer complaints and service-related matters professionally.
• Maintain good working relationships with clients and relevant stakeholders.
• Monitor and evaluate operational performance and ensure KPI and company standards are achieved.
• Prepare and submit weekly/monthly operational reports to Management.
• Conduct regular operational meetings with the Operations team and follow up on outstanding issues.
• Ensure compliance with company SOPs, client requirements, contractual terms and operational procedures.
• Monitor the availability and proper distribution of uniforms, equipment, cleaning materials and other operational supplies to project sites.
• Assist in the planning and mobilisation of new projects, including manpower, equipment and operational requirements.
• Support the preparation and execution of tenders and e-procurement activities when required.
• Identify operational risks and implement appropriate corrective and preventive actions.
• Provide leadership, guidance and coaching to the Operations team to improve productivity and service delivery.
• Perform other duties and responsibilities as assigned by Management from time to time.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, Management or related field.
• Minimum 2 years of relevant experience in operations management or site operations.
• Experience in security services, cleaning services, facilities management or related industries will be an added advantage.
• Experience in managing multiple projects, manpower and operational teams is preferred.
• Strong leadership, problem-solving and decision-making skills.
• Good communication and interpersonal skills.
• Able to handle customer complaints and operational issues professionally.
• Good knowledge of manpower planning, site operations and project coordination.
• Proficient in Microsoft Office, especially Microsoft Word and Excel.
• Proficient in Adobe Acrobat for preparing, editing, reviewing and managing documents.
• Able to prepare reports, documentation and operational records accurately.
• Willing to travel for site visits when required.
• Able to work independently and manage multiple priorities.
• Possess a valid driving licence and own transportation will be an added advantage.

What We Offer

Pay: RM2,300.00 - RM2,500.00 per month

Work Location: In person