Operation Manager

We are looking for a Operation Manager who is responsible for overseeing the day-to-day operations of the hotel/resort, ensuring exceptional guest experiences, efficient departmental coordination, and achievement of operational and financial goals. The role involves managing front office, housekeeping, food & beverage, maintenance, security, and guest services while maintaining company standards and regulatory compliance.

Key Responsibilities

• Oversee the daily operations of all hotel departments to ensure smooth and efficient functioning.
• Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns.
• Monitor occupancy, revenue, departmental performance, and operational costs.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Maintenance, Sales, and Reservations teams.
• Recruit, train, mentor, and evaluate staff to improve productivity and service quality.
• Prepare staff schedules and ensure adequate manpower across departments.
• Conduct regular inspections of guest rooms, public areas, restaurants, banquet facilities, and hotel premises.
• Ensure compliance with company policies, SOPs, safety standards, and statutory regulations.
• Monitor inventory levels and coordinate with procurement for operational requirements.
• Analyze operational reports and implement strategies to improve efficiency and profitability.
• Handle guest complaints professionally and ensure timely resolution.
• Coordinate with vendors and service providers for maintenance and operational support.
• Ensure smooth execution of conferences, banquets, weddings, and special events.
• Prepare daily, weekly, and monthly operational reports for senior management.
• Support business development initiatives to improve occupancy, revenue, and guest retention.

Reporting To

General Manager / Managing Director

Working Conditions

• Flexible working hours, including weekends and public holidays.
• Willingness to travel between hotel properties when required.

For More Details contact : 9092007474

Pay: ₹30,000.00 - ₹38,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person